Senior IT Engineer

Full Job Description

King County Department of Information Technology (KCIT’s) Platform Applications team is seeking highly skilled Senior IT Engineers to support and administer our application portfolio and participate as a technical resource in application projects. Successful candidates will have knowledge and experience with software administration, scripting, as well as basic knowledge of SQL databases, Windows server administration, possess an understanding of operating systems, server virtualization, storage, networking technologies and an entry level proficiency in Azure Cloud services. Skills include: troubleshooting complex technical issues, having the ability to mitigate risks through innovative technical solutions, and resolve Level 2 and Level 3 system issues. Responsibilities include creating documentation, writing automation scripts, performing lifecycle management, planning, and implementing work tasks, and resolving technical issues. This role will collaborate with vendors, colleagues and business partners to enhance services and design solutions that meet business requirements, driving automation and best practices to improve consistency and customer experience.

Additionally, as a technical resource for new and upgrade software projects, these positions are responsible for contributing technology aspects of projects: including the design, engineering, implementation, and operational support of application solutions that comply with KCIT standards. They will participate in change management, conceptual design review, architectural review, and risk mitigation processes.

About King County Department of Information Technology (KCIT)

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation.

KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities.

As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions.

We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission.

Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx.

Requirements

• Lifecycle management: Work with correct teams to establish and upgrade application systems software, servers, databases snd integrations .
• Troubleshoot system issues and coordinate progress with customers and stakeholders, while collaborating with vendors, and KCIT cross-functional teams.
• Act as final point of escalation in application system support.
• Establish and support system documentation and cross-train team members on technical systems.
• Act as technical lead for application projects, overseeing KCIT technical requirements for systems and coordinating and collaborating with customers, stakeholders, vendors and KCIT cross-functional teams.
• Build presentations and present for architectural reviews for phase gate approval.
• Utilize organizational and time management skills while balancing several ongoing projects and system maintenance.
• Regularly interact with customers, vendors, and cross-functional KCIT teams.
• Continuously learn about and apply knowledge on technologies and systems being utilized within KCIT.

Qualifications

• Six or more years experience using Microsoft tools and products.
• Knowledge of application support, hard drive operating systems, server virtualization, server storage and server certificates, networking technologies, databases, and security protocols.
• Oversee technical aspects of projects and deliverables including: participating in architectural design, documentation, training, change management, and security protocol configuration.
• Work with vendors, customers, stakeholders, and KCIT cross-functional teams to implement application solutions.
• Use of AzDO to track multiple, ongoing work efforts and utilize time management skills, possess excellent communication skills and demonstrate effective customer service.
• Provide application portfolio lifecycle support, act as Tier 2 and 3 support for application requests and incidents acting as final escalation point including: write scripts for process automation, standardize operational processes, ensure system technologies are kept current and troubleshoot issues as they arise.
• Experience in utilizing PowerShell to develop scripts, monitoring systems using ORION, SCOM or similar systems, experience with AD groups, MIM and Entra access.
• Experience in working with VPN tunnels, and establishing SSO and SSL, renewing server certs, experience using CMDBs, and upgrading software systems.
• Experience in major incident responses, advanced troubleshooting skills, experience in root cause analysis and problem management, expertise in data collection and analysis skills.

Desirable Qualifications

• Possess BS or MS in Computer Science
• Microsoft certifications
• Project Management experience
• Azure cloud experience

Additional Information

Hybrid Work: KCIT works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is the Chinook Building, 401 5th Ave, Seattle, WA 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Work Schedule: The normal workweek for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. This position will participate in After Hours Support as needed. Alternative work schedules may be considered.

FLSA Status: This position is FLSA Exempt and is not eligible for overtime pay

Classification: IT Production Engineer-Senior - 7130800

Union: This position is represented by PROTEC17-Information Tech

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence.

Are you ready to make a difference Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY!?

The recruitment for these positions are open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application and Resume are required for consideration.

Questions

If you have questions regarding this recruitment, please contact Ira Becton, irbectonr@kingcounty.gov.