Program Support Specialist

Full Job Description

About the Position: This position assists in the daily administrative functions of the Department of Medical Education/Graduate Medical Education at Womack Army Medical Center by supporting the ACGME and PAHEC programs and the accreditation of residents in the medical facility by ensuring quality control and compliance with standards set by several regulatory agencies.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

30 Percent or More Disabled Veterans Current Civilian Employees of the Defense Health Agency (DHA) Current Civilian Employees of the Organization Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current Permanent Department of Defense (DoD) Civilian Employee Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes assisting in continuing education programs and accreditation of residents by maintaining, reviewing and updating Training Credential Files (TCF) for resident professionals, assisting in the planning of educational development and in-service trainings, and supporting the daily administrative operations in a medical facility by maintaining a calendar, preparing correspondence, and using automated database systems to enter and retrieve information for use in a variety of reports.

This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).

OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Business Administration, Health Care Management, or Healthcare Administration.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12.

Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.

You will be evaluated on the basis of your level of competency in the following areas: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Major Duties:

• Retrieve data from a variety of software systems to prepare reports that support Graduate Medical Education.
• Research and analyze problems affecting the Graduate Medical Education for resolution.
• Assist managers in maintaining quality control and compliance with the accreditation standards as set by several regulatory agencies.
• Serve as the expert matter in Training credential file for residents and maintains historical academic files for the Graduate Medical Education.
• Screen Continuing Medical Education after action reports for accuracy prior to granting credits.
• Assist the Continuing Medical Education department in the planning of educational development and inter-department in-service training.