Program Applications Specialist (Clinic Profile Manager)

Full Job Description

The position is located at the Hampton VA Health Care System, Office of Access and Transformation.

The position provide complex and highly-skilled administrative and data support related to clinic profile management.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/18/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: experience utilizing a computer system for entry and retrieval of data; experience locating and interpreting appropriate applicable regulations; experience with medical records, medical billing programs, and medical terminology; gathering, developing, and interpreting data from various information systems; and reviews reports, records, and provides statistical analysis for accuracy.

OR, Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have successfully completed two (2) years of progressively higher-level graduate education, or masters or equivalent graduate degree, or LL.B.

or J.D., if related.

Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education beyond the first year 18 semester hours. (Transcripts required).

Preferred Experience: One to three years of clinic profile manager experience.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Involved in an extremely complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment.

The incumbent must be well-versed in each database as successful navigation and manipulation are critical to the incumbent's success.

Must possess vast computer knowledge in developing and capturing data from VISTA and other VA data sites to be able to understand, analyze and interpret clinical data at the team service and executive levels.

Responsible for all aspects of new clinic establishment in VISTA and provides guidance for clinic set-ups and groupings in VSE.

This will include ownership of the clinic profile request process for new clinic builds, as well as the actual building of clinics.

Have an in-depth understanding of the complexities of clinic -set-ups and provide technical guidance to ensure clinics operate as requested, appointment length times and clinic grids reflect actual provider availability and any potential compliance issues have been identified and reconciled prior to clinic build.

Provide guidance for all services and will work in close collaboration with Review clinic modification, clinic cancellation, clinic remapping, clinic deactivation and clinic reactivation requests, ensuring all requests for clinic maintenance adhere to the National Scheduling Directive and local HVAMC policies and procedures.

Ensure timely review and approval actions occur for all modifications and clinic deactivation requests, which will include completing all such actions in VISTA.

Work Schedule: Monday-Friday, 8am-4:30pm Telework: Ad-Hoc Virtual: This is not a virtual position.

Position Description/PD#: Program Applications Specialist (Clinic Profile Manager)/PD02786A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not authorized