Information Technology Specialist (Applications Software)

Full Job Description

"The Federal Law Enforcement Training Centers (FLETC), through strategic partnerships, prepares the federal law enforcement community to safeguard America's people, property, and institutions." We are a unique inter-agency organization preparing the next generation of law enforcement officers to meet our Nation's most pressing security challenges." Click here to learn more.

An incentive may be authorized. See additional info section. A resume must be no more than two pages.

If an applicant's resume exceeds two pages, the USAJOBS database will not allow the application to be submitted.

For additional assistance, please visit: USAJOBS Help Center - Update your resume now so it meets new resume requirements For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

-AND- Specialized Experience: You qualify for the GS-11 grade level if you possess one year of specialized experience, equivalent to the GS-09 grade level in the Federal government, performing duties that demonstrates all of the following: Providing day-to-day operations, maintenance, and Tier 1-2 user support for Microsoft Power Platform solutions (Power Apps, Power Automate, and/or Power BI) in a production environment (e.g., supporting deployed apps/flows/reports rather than only classroom or lab work).

Troubleshooting and resolving common production issues such as failed flows, basic connector or authentication errors, simple misconfigurations, routine dataset refresh failures, or straightforward Power BI formula/query errors.

Managing routine operational activities for Power Platform solutions, such as validating and adjusting Power BI dataset refresh schedules, monitoring basic on-premises data gateway health, confirming secure connectivity to authoritative data sources, and implementing low-risk optimizations (e.g., minor query changes, column trimming) under change control in non-production environments prior to release.

Developing or contributing to user-facing training, briefings, or job aids (e.g., FAQs, quick-reference guides, short demos) to help end users securely and effectively use Power Apps, Power Automate, and/or Power BI, consistent with applicable security and records policies.

-OR- Experience may be gained in either the public or private sector. OR A Ph.D.

or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related.

OR A combination of successfully completed graduate level education and specialized experience as described above that, when combined, equal 100% of the total requirement.

Only graduate education in excess of the first two years may be used to qualify for the GS-11 level.

NOTE: Only graduate education in excess of the first two years may be used to qualify for the GS-11 level.

Specialized Experience: You qualify at the GS-12 grade level if you possess one year of specialized experience, equivalent to the GS-11 grade level in the Federal government, performing duties that demonstrates all of the following: Deliver day-to-day Tier 2 operations, maintenance, and user support for Microsoft Power Platform solutions (Power Apps, Power Automate, and Power BI), including restoring service using runbooks and handling production issues such as failed flows, connector and authentication errors, refresh failures, and straightforward Data Analysis Expressions (DAX), Power Query M, or row-level security (RLS) errors.

Manage routine operational activities for Power BI and related data connections, including configuring and validating dataset refresh schedules and parameters, monitoring and maintaining on-premises data gateway health and service credentials, confirming secure connectivity to authoritative data sources, and implementing low-risk performance or reliability optimizations in non-production environments under formal change control.

Apply and enforce cybersecurity and data governance controls within the Power Platform, such as least-privilege and role-based access, approved connector usage, data loss prevention (DLP) policies, sensitivity labeling, compliant sharing patterns, and use of secure service principals, in alignment with FISMA, NIST guidance, and organization-specific security and records requirements.

Develop and deliver role-based training, briefings, and job aids that enable secure and effective use of Power Apps, Power Automate, and Power BI, incorporating ticket trends or user feedback to reduce repeat incidents and reinforce privacy, records retention, and cybersecurity responsibilities.

Collaborate with application developers, platform owners, cybersecurity personnel, data owners and stewards, business stakeholders, and/or vendors to review or validate configurations and integrations for Power Platform solutions, ensuring they follow approved patterns, DLP policies, and identity and access management (IAM) controls, and providing technical input for change records, assessments, or audits.

Execute ITIL-aligned incident and problem management processes for Power Platform applications, including participating in or supporting escalations/major incidents, contributing to root-cause analysis for recurring failures (e.g., app, flow, gateway, or refresh pipeline issues), and updating runbooks or knowledge articles to prevent recurrence.

NOTE: There is no substitution of education for experience at the GS-12 level. All qualifications and eligibility requirements must be met by the closing date of the announcement.

Veterans: Qualified veterans who have a compensable service-connected disability of at least 10% are listed in the best-qualified category, except when the position being filled is scientific or professional at the GS-09 grade level, or higher.

(This position is not considered scientific/professional.).

Other 10-point preference eligibles and veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify.

View information on veterans' preference. Major Duties:

Serving as a Information Technology Specialist (Applications Software) GS-2210-11/12 makes you a valuable member of the Federal Law Enforcement Training Centers (FLETC) team and mission.

This position is located in the Chief Information Officer Directorate, IT Business Management Division.

The primary purpose of this position is providing comprehensive support for applications developed within the Microsoft Power Platform environment.

The position supports Power Apps, Power Automate, and Power BI, with a strong emphasis on secure application lifecycle operations and sound data management practices such as semantic data modeling, dataset governance, secure data access, refresh and gateway management, and compliant information handling.

The position works closely with application developers, data owners and stewards, end users, cybersecurity personnel, and other IT professionals to ensure the efficient, secure operation, maintenance, and continuous improvement of Power Platform applications and the data they depend upon, upholding principles that protect data confidentiality, integrity, and availability.

Typical duties include: Delivering day-to-day Tier 2 operations, maintenance, and user support for Microsoft Power Platform solutions (Power Apps, Power Automate, and Microsoft Power BI), restoring service using established runbooks while executing scheduled tasks that sustain reliability, performance, and security.

Triaging and resolving common production issues, such as failed flows, connector and authentication errors, misconfigurations, refresh failures, and straightforward Data Analysis Expressions, Power Query M language, or row-level security (RLS) application errors.

Managing routine operational activities including validating and adjusting dataset refresh schedules and parameters, verifying on-premises data gateway health and service credentials, confirming secure connectivity to authoritative data sources, and implementing low-risk optimizations (for example, parameterized queries, trimming unused columns, and incremental refresh where approved) under change control in non-production environments prior to release.

Developing and delivering practical, role-based training, briefings, and job aids that enable secure and effective use of Power Apps, Power Automate, and Microsoft Power BI.

Collaborating with application developers, platform owners, cybersecurity personnel, data owners and stewards, business stakeholders, and vendors to support secure solution delivery and governed data access.

Executing Information Technology Infrastructure Library (ITIL)-aligned processes for escalations, major incidents, and problem management, coordinating with senior engineers, platform owners, and cybersecurity responders to restore critical services quickly and safely.

Background Investigation: To ensure the accomplishment of our mission, FLETC requires every employee to be reliable and trustworthy.

To meet those standards, all selected applicants must undergo and successfully pass a background investigation for Suitability/Fitness as a condition of placement in this Non-Sensitive/Moderate Risk position.

This review may include financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs.

Physical Demands: The work is primarily sedentary, involving long periods of sitting and using a computer, but may occasionally require walking, standing, and carrying light items such as papers and books.

The position may also involve occasional lifting of equipment or materials weighing up to 25 pounds, and the work requires manual dexterity for tasks such as typing, using a mouse, and handling small components.

Work Environment: The work is performed in a typical office setting with adequate lighting, heating, and ventilation, but may require occasional travel for training, collaboration with other teams, or attendance at conferences and industry events.

The position must adhere to safety protocols and procedures to ensure a safe working environment, and any travel or off-site work must comply with agency security and operational guidelines.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. View common definitions of terms found in this announcement: Common Definitions.