Business Process Analyst
City of Jacksonville
RecentPosted Mar 2
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Posted: March 12, 2026 (1 day ago)
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Business Applications Support Manager / ITS / #9192
City of Cape Coral
Information Technology Services
Location
Cape Coral, Florida, 33915
Salary
$49.66 - $76.98
per hour
Type
Full-Time
More Management & Supervision jobs →Closes
Open until filled
Job Description
Summary
This job involves leading a team that supports and maintains the city's business software systems, from fixing everyday issues to creating custom reports and integrating new features.
The manager also handles vendor contracts, plans for new technology purchases, and ensures the team delivers efficient services.
It's a great fit for someone with strong tech leadership experience who enjoys overseeing projects and improving digital tools for a large organization.
Key Requirements
- Bachelor's degree in Management Information Systems, Computer Science, or a related field
- Eight years of experience in project management, application development, and database design
- Three years of supervisory experience
- Ability to manage staff, including performance evaluations and job assignments
- Experience with Requests For Proposals (RFPs) for business information systems
- Skills in contract administration and vendor coordination for software applications
Full Job Description
SAFETY SENSITIVE: No FINGERPRINTING REQUIRED: YesIMPORTANT: Applicants are strongly encouraged to complete ALL employment, education, licenses/certifications, and skills fields within the online application.
The application is the primary record for determining your employment eligibility.
You may attach a resume and cover letter to provide information in a different format, but your resume should never include information not already in the application fields.
Do not use SEE RESUME in any of the application fields.
*Pre-interview assessment/tests pertinent to the required job skills may be required.
About Us
The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, provides various career path opportunities, and offers a robust training and development program for improving current talents, developing new skills, and building effective business relationships.
Perks and Benefits
- Free city-paid employee health coverage, additional for spouse or family
- City Employee Health & Wellness Center for healthcare services
- 5 weeks Paid Time Off (sick & vacation)
- 11 paid holidays
- Pension plan
- City-paid life and long-term disability insurance
- Optional Vision and Dental Plans
- Tuition reimbursement
- Gym membership reimbursement
- And much more!
Qualifications
- Bachelor's degree from an accredited college or university in Management Information Systems, Computer Science or a related field.
- Eight (8) years of experience in project management, application development and database design.
- Three (3) years of supervisory experience.
Key Responsibilities
Manages the Business Applications Support division that provides application support for all the business application packages deployed at the City.
Application support ranges from resolving help desk questions to writing new extract reports to building new interfaces and special applications.
Included also is implementation of new application modules. This group is also responsible for database & web application development.
Performs contract administration for assigned procured applications; ensures software applications and related services meet identified City needs and performance specifications; works with vendors to resolve performance and operational problems.
Coordinates applications development, implementation, modification and maintenance work with vendors.
Please review the full job description by clicking on the link below. To apply for this position, click on the “Apply” button located in the top right corner of the job description window.
Business Applications Support Manager
An Equal Opportunity Employer and Drugfree Workplace
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