Management and Program Analyst (Workforce Management)

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Field Operations, International Operations and Advisory Directorate (IOAD), Mission Support Division, Workforce Management Branch, in Ashburn, VA.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Coordinating with the field office and national office staff to ensure that improvement efforts are integrated and support other disciplines and core processes.

Assisting in maintaining the Field Office Table of Organization.

Gathering data on projected turnover, losses, program changes, etc., and assisting with developing and coordinating recruitment plans for backfills.

Providing technical assistance to field office personnel. Performing data entry of awards into automated systems.

Education Substitution GS-09: Successful completion of a Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in any field, or a L.L.B.

or J.D. from an accredited college or university may substitute for experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work.

Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

You are required to submit proof of your claim. Combining Education and Experience: To combine your education and experience, you must convert each to a percentage and then add the percentages.

The combined total of your percentage of education and experience must equal at least 100% in order to qualify.

If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3.

To calculate your percentage of graduate education, divide the number of graduate semester hours in excess of the amount required for the next lower grade level, by 18.

To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience.

Add your percentages of education and experience. The two percentages must total at least 100%.

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Assisting executive staff in developing field office policy and recommending changes to improve services.

Performing administrative and analytical duties required to develop and implement workforce management programs. Researching and recommending options on technical personnel changes or developments.

Coordinating with the CBP Hiring Center to resolve processing, recruitments and reporting, and other technical issues.

Monitoring sensitive information systems to ensure compliance with performance management requirements. Education Substitution GS-11: Successful completion of a Ph.D.

or an equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M for the experience required at the GS-11 grade level.

Such education must have been obtained in an accredited college or university. Check with your school to determine how many credit hours comprise three years of graduate study.

If that information is not available, use 54 semester or 81 quarter hours. You are required to submit proof of your claim.

Combining Education and Experience: To combine your education and experience, you must convert each to a percentage and then add the percentages.

The combined total of your percentage of education and experience must equal at least 100% in order to qualify.

If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3.

To calculate your percentage of graduate education, divide the number of graduate semester hours in excess of the amount required for the next lower grade level, by 18.

To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience.

Add your percentages of education and experience. The two percentages must total at least 100%.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/17/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Major Duties:

This position is located within the U.S. Department of Homeland Security (DHS), U.S.

Customs and Border Protection (CBP), Office of Field Operations (OFO) in a Field Office or the International Operations Advisory Directorate.

This position provides management advice regarding the improvement and assessment of core processes and the implementation of programs and policies related to Workforce Management.

This position starts at a salary of $70,623.00 (GS-09, Step 1) to $111,087.00 (GS-11, Step 10) with promotion potential to $133,142 (GS-12 Step 10).

In this position you will be evaluating, communicating, reporting, coordinating, tracking, and verifying a range of processes, procedures, resources, problems, and needs.

Typical work assignments include: Researching and advising on significant personnel program changes or developments.

Independently reviewing staffing levels, computing attrition rates, and taking corrective action resolving errors.

Gathering data on projected turnover, losses, program changes, etc., and assisting with developing and coordinating recruitment efforts for backfills.

Performing a range of administrative and analytical duties required to develop and implement workforce management programs.

Providing employee performance awards and appraisal guidance using knowledge of laws, regulations, and policies. GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.