Management and Program Analyst

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Accountability, Analysis Integration Division (AID), located in one of the following locations: Washington, DC Indianapolis, IN Specialized Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Planning, researching, and implementing the full scope of investigative projects requiring interpretation and application of workforce, financial, and performance management data.

Analyzing findings, evaluates statistical limitations of data, and specifies the range of logically possible explanations.

Developing and reviewing analytics pilot project plans, and identifies areas of improvement.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 02/27/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

Joining Customs & Border Protection (CBP), Office of Accountability, will allow you to utilize your expertise providing analytics expertise to programs and offices around CBP.

This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10).

Apply for this exciting opportunity to strengthen the Department's ability to perform homeland security functions by serving as an expert and senior analyst on current analytical tools and techniques, advisor to CBP organizational elements on applying analytics to their challenges, reviewing and formulating of policy to improve analytics within CBP to Enterprise Services.

In this Management and Program Analyst position you will become a key team member of Homeland Security professionals involved in planning, developing, monitoring, and coordinating analytical projects relating to high visibility cross-component issues to resolve critical operational, policy and resourcing issues; directly impacting all analytics programs and processes; using existing technology products to carry out research and evaluation projects; performing all phases of the complete research process including problem definition, planning, execution, analysis, interpretation, and reporting of findings; conducting investigations on challenging problems; and developing new policy and procedures that impact analytics techniques, training procedures, documentation procedures, and staffing levels.

Typical Work assignments include: Performing analysis and developing automated models for forecasting.

Preparing documentation of procedures, presents findings, details problems encountered, and generates recommendations.

Serving as project manager or office representative on multi-office teams, and coordinating group efforts for cross-component analytics projects.

Presenting to top level management on complex matters involving agency-wide or government analytics and data policies and procedures, involving both written and oral presentations.