IT Quality Assurance Tester (Entry)

Full Job Description

We are currently recruiting a data driven Quality Assurance Tester for our DRIVES/PRFT Production Support team!

As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees.

We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive.

We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

If you are passionate about delivering high-quality testing services by establishing and executing reliable IT systems, read on!

Requirements

As an entry-level Quality Assurance Tester, your technical skills will be vital for our software testing efforts, ensuring our systems run smoothly and meet all necessary standards.

You'll play a key role in supporting platforms that facilitate data sharing among a wide range of partners, citizens, businesses, and government agencies.

In this role, your knack for detail and dedication to data accuracy will be essential for public safety and will influence important decisions made by our agency, law enforcement, the courts, employers, and insurance companies.

You will be relied upon to translate observations into clear, reproducible defect reports and to proactively probe systems for edge cases and performance issues.

Some of what you will do:

• Assist in reviewing test plans and documentation. Helping identify potential gaps or areas of improvement in these plans pre-testing.
• Develop test scenarios based on specifications and requirements, ensuring all critical features of DOL systems are thoroughly tested. Performing system, regression, and exploratory testing to identify issues early on.
• Testing, including finding and logging defects in a clear and reproducible manner. Providing detailed descriptions, steps to reproduce, and severity assessments, ensuring that all issues are communicated effectively to the development team.
• Work closely with developers, business analysts, project managers and lead testers to clarify requirements and contribute to testing efforts. Train on and work to troubleshoot issues and suggest areas for improvement in system design or implementation.
• Help validate features, updates, or fixes meet requirements and specifications before they are deployed to production. This includes ensuring software integrates smoothly with existing systems and meets the necessary performance benchmarks.
• Participate in release testing by preparing and executing tests on software before it’s deployed to the production environment. Ensuring that all critical issues are identified and that quality standards are met.

Qualifications

What you will bring:

• Three (3) years of experience such as analyzing, designing, programming, testing, maintaining software applications, or supporting software development projects.

AND

• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

Experience can be obtained concurrently.

Up to two (2) years of relevant education may substitute year for year for experience.

What may set you apart:

• Experience with cloud computing technology including integration with on-premises infrastructure and applications using azure or Amazon Web Services (AWS).
• Familiarity with SalesForce, MuleSoft, and Clariti.
• Knowledge of Business and Professions Licensing.
• Experience implementing, designing, or testing an Enterprise COTS solution.
• Software and Application Testing Certificate of training completion.
  • Testing Certification can include:
    • Quality Assurance Institute (QAI)
    • American Society for Quality (ASQ)
    • International Software Testing Qualifications Board (ISTQB)
    • International Institute for Software Testing (IIST)
• Experience with Agile and Dev Ops methodology.
• An Associate or Bachelor degree in any subject, but preferably in a subject related to Information Technology.
• Yellow or Green Belt certification as a Lean consultant.

Additional Conditions of employment:

• This position is based in Olympia, Washington, and will require scheduled and ad hoc in-office attendance to fulfill business needs.
• Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we take steps to assure that people with disabilities are provided reasonable accommodation.

For information about this position, available accommodations or the interview process, contact Kyle Odell.

Additional Information

• Select the Apply button at the top of this job announcement.
• Attach a Cover Letter.

A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.



The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex, (including gender identity), marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.