IT Manager - A/V

Full Job Description

Requirements

• Manage and lead technical staff, assign work programs, set performance expectations, develop performance measures, conduct performance evaluations, provide coaching, feedback, and administer progressive discipline if needed.
• Provide oversight and coordination with Facilities Management during the construction of new conference rooms incorporating AV functionality.
• Participate in design, lead implementation, and provide ongoing support for supported video conference rooms.
• Prioritize projects and resources for services, installation, and support.
• Interacts with vendors regarding hardware and software purchases, upgrades and maintenance and training and other relevant issues.
• Continued development of skills, knowledge, and focus on improving processes and procedures, while keeping up on trends and developments in the industry.
• Drive training and associated materials to users relating to effective use of the supported AV room technologies.
• Monitors performance and utilization of systems.
• Identify and recommend opportunities to improve and enhance. audio/video conferencing services to internal and external customers.
• Responsible for inventory of audio/visual equipment and to ensure it is in good operating condition including responsibility to ensure preventative maintenance is done on all necessary equipment.
• Works with management to develop plans, forecasts, and budgets for the department.
• Drive the development of staff soft and technical skills utilizing SMART goals.
• Create culture that motivates and empowers staff to provide excellent customer service.
• Direct the development and actively manage standards, procedures, documentation, and training materials for KCIT staff and customers.
• Other duties as assigned.

Qualifications

• At least 3 years combined experience managing and or leading IT staff.
• Minimum 3 years of related project management experience managing small to large audio-visual projects.
• At least 5 years of combined experience operating in a large enterprise AV environment handling new requests, service intake, prioritization, and escalations.
• Proven experience in contract management such as developing contracts, editing contracts, and working with contract specialists when needed.
• Proven ability to manage and work collaboratively with vendors.
• Experienced with developing training plans for direct reports, cross-training staff by conducting frequent discussions around career growth, personal goals, and performance.
• Demonstrated experience in building effective teams, creating strong morale and spirit amongst all team members.
• Ability to develop and oversee implementation of work programs with competing priorities, anticipating, and adjusting for problems and roadblocks. Manages the work and sets priorities while keeping focus on accomplishing the overall goals of CSS and KCIT.
• Ability to navigate complicated sets of challenges with limited information and can cope with change and handle many things at once. Has the ability to make decisions without having the total picture and is looked to for direction when needed.
• Demonstrated ability to meet internal and external customers’ expectations; gathers and utilizes customer feedback to improve the value of the products and services delivered.
• Ability to comfortably delegate routine and important tasks and decisions where appropriate.
• Demonstrated ability to identify process gaps, suggest solutions, and produce tangible outcomes.
• Demonstrated ability to perform analysis and develop metrics to evaluate performance trends and results.
• Demonstrated ability to communicate orally or in writing, with clarity and precision, including the ability to communicate complex technical information to a non-technical audience.
• Skilled at building consensus and coming to resolution among a diverse group of individuals that may have differing viewpoints and influencing others to act.
• Demonstrated ability to establish and maintain effective relationships with customers, while gaining their trust and respect.
• Demonstrated ability to summarize and present information to management.
  
• Understanding of Equity and Social Justice principles

Additional Information

Hybrid Work: The work associated with this position will be performed through a combination of onsite work and telecommuting.

Employees will have access to shared workspaces at various King County facilities.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support when working remotely.

Classification: IT Manager - 740301

Union: This position is represented by L117-IT Managers & Supervisors

Work Schedule: The normal work week for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Alternative work schedules may be considered. This position is FLSA Exempt and is not eligible for overtime pay.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

Are you ready to APPLY!?

The recruitment for this position is open to all qualified candidates. This recruitment may be used to fill future vacancies. A completed King County Application, Resume and Cover Letter are required for consideration. Applications submitted without all material will not be considered.

Questions: If you have questions regarding this recruitment, please contact Shannon Hoeper @shoeper@kingcounty.gov or 206-263-6957.