Departmental Analyst 9-P11 - Customer Support Section
State of Michigan
FreshPosted Feb 19
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Posted: February 17, 2026 (3 days ago)
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Customer Service Specialist 2 - Health
City of Detroit
Dept of Health & Wellness
Location
Detroit, Michigan, 48226
Salary
$34,565 - $48,391
per year
Type
Full-Time
More Other jobs →Closes
February 24, 2026
Job Description
Summary
This job involves handling day-to-day clerical tasks like answering phones, managing paperwork, scheduling meetings, and entering data for health and wellness programs in Detroit.
It also includes guiding clients through services, tracking projects, and ensuring everything follows privacy rules.
A good fit would be someone organized with customer service experience who enjoys helping people and working in a team-focused public health setting.
Key Requirements
- Associate’s degree in Public Administration, Business Administration, Management, Accounting, Human Resources, Finance, or related field (preferred), or High School diploma with two years of high-volume customer service experience
- Knowledge of principles, practices, and methods for health promotion programs and community needs assessment
- Ability to analyze service data for compliance with contracts, laws, and regulations
- Strong oral and written communication skills for reports, presentations, and client interactions
- Proficiency in clerical duties including typing, data entry, filing, and using computers for input and retrieval
- Understanding of confidentiality policies and ability to maintain records and track project milestones
- Experience in client registration, issuing surveys, and navigating community resources
Full Job Description
Customer Service Specialist 2
The Customer Service Specialist 2 - Health under general supervision, performs clerical duties including: typing, answering the telephone, preparing correspondence, and completing various forms and paperwork.
Schedule meetings, conference calls, and training groups. Maintain files and records. Code data for input for electronic data processing; inputs and retrieves data using computers.
Track project milestones as directed by the Team Leader. Follow local and state policy on confidentiality. Issue Customer Satisfaction Surveys.
Conduct client registration, data entry for billing, Order general office supplies, inventory capital assets.
Navigate clients through the services area; Maintain a current contact list for community resources and stakeholders.
Requirements
Knowledge of the principles, practices, methods, literature review, and new developments for relevant programs; the principles and practices of administration as they apply to the promotion of and coordination of programs and services in the area of specialization; and the methods of determining community and client needs and resources in the area health promotion; and current research methodology in the areas of program planning, evaluation, and monitoring.The ability to gather information on service programs and operations and to analyze and evaluate service data for compliance with contract terms: interpret local, state, and federal laws, regulations, and ordinances and to resolve agency problems; and prepare detailed written reports of finding, conclusions, and recommendations and to express ideas effectively both orally and in writing.
Qualifications
- Associate’s degree or equivalent coursework, with specialization in Public Administration, Business Administration, Management, Accounting, Human Resources, Finance, or a related field preferred.
- High School diploma and two (2) years high volume customer service experience
Additional Information
Evaluation Plan- Interview: 70%
- Evaluation of Training, Experience & Personal Qualifications: PASS/FAIL (30%)
- Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
- Veteran Points: 0 – 15 points
- Detroit Residency Credit: 15 points
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