Office of the Comptroller Assistant Treasury Services Coordinator
City of El Paso
RecentPosted Jan 29
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Posted: February 6, 2026 (2 days ago)
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Treasury Customer Service Representative 6-E8
State of Michigan
Treasury
Location
Michigan, 48909
Salary
$21.91 - $30.19
per hour
Type
Full Time
More Other jobs →Closes
February 21, 2026More State jobs →
Job Description
Summary
This job involves helping taxpayers and debtors over the phone and in writing to resolve unpaid state debts, using computer systems to answer questions and update accounts in a busy service center.
It's a customer service role focused on collections for the Michigan Department of Treasury, handling everything from basic inquiries to tough escalations.
A good fit would be someone with strong people skills, patience for dealing with frustrated callers, and experience in customer support or problem-solving.
Key Requirements
- High school diploma or equivalent education
- For level 6: One year of experience responding to customer inquiries and resolving problems
- For level 7: Two years of relevant experience, including one year equivalent to level 6
- For level E8: Three years of relevant experience, including two years at level 6 or one year at level 7
- Ability to work in Michigan (relocation required if out-of-state, no reimbursement)
- Reliable high-speed internet (25 Mbps download, 5 Mbps upload) for remote work eligibility
- Attach cover letter and detailed resume with application
Full Job Description
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This position serves as the primary customer contact in a Collection Services Bureau (CSB) service center environment utilizing knowledge base and case management tools to assist customers. This employee interacts with taxpayers/debtors and their authorized representatives via the telephone and written correspondence, including handling escalated inquiries from customers and the CSB contracted private collection agency. In accordance with established service center standards, this position provides assistance regarding the resolution of delinquent state agency debts and the collection process. This position utilizes knowledge base information from CSB systems to answer customer inquiries regarding departmental policies, procedures, and some points of law. This employee also utilizes CSB systems to update and retrieve account information and complete work queue items as assigned.
Position Description
Treasury Careers (michigan.gov) - Learn more about why Treasury is a Great Place to Work!
Requirements
EducationEducational level typically acquired through completion of high school.
Experience
Treasury Customer Service Representative 6
One year of experience responding to customer inquiries and resolving problems.
Treasury Customer Service Representative 7
Two years of experience responding to customer inquiries and resolving problems, including one year equivalent to a Treasury Customer Service Representative 6.
Treasury Customer Service Representative E8
Three years of experience responding to customer inquiries and resolving problems, including two years equivalent to a Treasury Customer Service Representative 6 or one year equivalent to a Treasury Customer Service Representative 7.
Additional Information
Please attach a cover letter and detailed resume to your application. (Failure to do so may result in your application being screened out.)
Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position prior to being appointed to the position. Relocation expenses are not reimbursed.
Remote Work. This position is eligible for remote work up to five days per week; however, selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Please note that occasional onsite work will be required. Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.
E-Verify. The Michigan Department of Treasury participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at:
https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/T/TreasuryCustomerServiceRepresentative.pdf
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