VISITOR INFORMATION PROGRAM ASSISTANT III (DELEGATED)
State of Hawaii
FreshPosted Jan 12
⚠ Possibly Stale
Posted: October 4, 2025 (102 days ago)
Added to FreshGovJobs: December 5, 2025 (40 days ago)
This job has been posted for over a month. It may already be filled.
Visitor Information Program Assistant I - Maui (Delegated)
State of Hawaii
Transportation - Airports
Job Description
Summary
This job involves greeting and helping travelers at the Daniel K. Inouye International Airport on Maui, sharing information about Hawaii's islands to promote tourism, and handling some office tasks.
It's a good fit for friendly, outgoing people who enjoy customer service and are flexible with schedules, including nights, weekends, and holidays.
No advanced education is needed, just basic skills and a willingness to assist visitors.
Key Requirements
- Ability to greet, welcome, and assist the traveling public effectively
- Knowledge of Hawaii's major islands and attractions to provide visitor information
- Willingness to work rotating shifts, including evenings, weekends, and holidays
- Basic clerical skills for performing office duties as assigned
- Effective communication skills for interacting with diverse visitors
- Residency or eligibility for employment in Hawaii
- Passing civil service exam or meeting State of Hawaii hiring qualifications
Full Job Description
Recruitment Number: DOT-AIR-2025-38
This continuous recruitment may close at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities page of our website.
Salary: $3,266 to $4,139 per month (SR-08, Step C to I)
Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.
Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.
This posting is for the State of Hawaii, Department of Transportation (DOT). If you have any questions regarding this civil service recruitment, contact our Personnel Office at (808) 587-2145, Monday - Friday, 7:45 am - 4:30 pm (HST).
The Department of Human Resources Development - State Recruiting Office will refer all inquiries regarding this civil service recruitment to the DOT Personnel Office.
Requirements
Duties Summary
The Visitor Information Program Assistant I is responsible for greeting, welcoming, and assisting the traveling public at theDaniel K. Inouye International Airport, for providing information of interest to visitors to encourage travel to the major islands in the Hawaiian chain; and for incidentally performing various clerical duties and other related duties as assigned.
To view the Class Specification in its entirety, please CLICK HERE.
To view the Class Specification in its entirety, please CLICK HERE.
Qualifications
Basic Experience: Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This requirement may also be met with the possession of a high school diploma or equivalent.
General Experience: One (1) year of work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others.
Driver's License: Applicants must possess a valid driver's license at the time of appointment.
Substitutions Allowed: Relevant substitutions as described in the complete Minimum Qualification Requirements will apply.
The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Minimum Qualification Requirements in its entirety, please CLICK HERE.
LEGAL AUTHORIZATION TO WORK:
The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
Additional Information
ELECTRONIC NOTIFICATION TO APPLICANTS
The Department of Transportation will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications.
Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.
TESTING INFORMATION
The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.
In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.
Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of application.
PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM
The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: Public Service Loan Forgiveness | Federal Student Aid
CLICK HERE for further information about Equal Employment Opportunity, the Merit Civil Service System, Citizenship and other requirements, Reasonable Accommodation, Veterans Preference, Examination Requirements, and the DOT Personnel Office's Levels of Review.
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