Visitor Information Assistant
Forest Service
FreshPosted Jan 14
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Posted: January 14, 2026 (0 days ago)
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Visitor Information Assistant
Forest Service
Department of Agriculture
Location
Juneau, Alaska
Salary
$22.07 - $22.07
per hour
Type
Closes
January 26, 2026
Job Description
Summary
This job involves working at the Mendenhall Glacier Visitor Center in Juneau, Alaska, where you'll greet visitors, answer questions about the forest and local activities, sell permits and maps, and ensure safety by sharing tips on wildlife and weather hazards.
It's a customer-facing role that helps people enjoy the Tongass National Forest while protecting its resources.
A good fit would be someone local to Southeast Alaska with a passion for nature, strong people skills, and knowledge of the area's environment and culture.
Key Requirements
- Lived or worked in or near the Tongass National Forest boundaries
- Special knowledge or expertise in natural and cultural resources of Southeast Alaska
- Meets ANILCA eligibility requirements for participation in visitor information activities
- Ability to provide visitor services, including information, sales, and permit handling
- Skills in managing public inquiries, visitor flow, and administrative tasks
- Knowledge of Forest Service rules, regulations, and safety messaging for hazards like bears and weather
- Experience or ability to handle cash collection, accounting, and record-keeping using computer programs
Full Job Description
This position is located at the Mendenhall Glacier Visitor Center in Juneau, Alaska.
For additional information about the duties of this position, please contact Jessica DeBartolo at jessica.debartolo@usda.gov.
The salary of the position will be adjusted to include a 1.49% Cost of Living Allowance (COLA). You must meet the ANILCA eligibility requirements to be referred for this position.
Eligibility Requirements: You must have lived and or worked in or near the geographic boundaries of the Tongass National Forest and have special knowledge or expertise concerning the natural and cultural resources in the Southeast Alaska area to participate in visitor information activities.
Your responses to the questions in the assessment for this announcement must clearly show that you meet the eligibility requirements. Major Duties:
- Provides visitor services for the Mendenhall Glacier Visitor Center .
- Serves as a primary point of contact for the public, providing information, managing visitor flow, handling sales and permits, and assisting with administrative and safety tasks.
- Greets visitors and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies, and functions.
- Evaluates inquiries in order to provide the most useful and appropriate information or to suggest other options, such as alternate routes or activities.
- rovides guidance to the public on rules and regulations regarding on-unit activities and attempts to gain public cooperation in protecting resources from damage and pollution.
- Serves as Collection Officer to sell forest timber permits and other items, such as maps and passes, in accordance with manual and handbook requirements.
- Is held responsible for submitting and accounting for collected monies using approved computer programs and records.
- Visitor services include: preventative safety messaging for local hazards such as bears, other wildlife, hazardous weather and trail conditions; and incident response for first aid accidents.
- Other duties as assigned.
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