Tourist Information Supervisor

Full Job Description

Are you a driven individual passionate about providing outstanding customer support? If so, consider becoming a Tourism Information Supervisor at Pennsylvania’s Welcome Center, where you can play a vital role in ensuring an exceptional experience for every visitor. In this position, you will lead our initiatives to deliver top-notch customer service and valuable tourism information, making each guest's visit truly unforgettable. If you have a love for tourism and possess strong leadership and customer service skills, we would be excited to hear from you!

Requirements

In this role, you will oversee the operations of PENNDOT Welcome Centers, ensuring that your team delivers accurate and efficient information to travelers. You will represent the Commonwealth of Pennsylvania by warmly greeting and assisting visitors, while maintaining a comprehensive understanding of the state's highways, transportation systems, attractions, recreational areas, events, weather, accommodations, and tourist sites. Your responsibilities will also include enhancing public relations, facilitating internal and external communications to optimize operations, and participating in quarterly meetings focused on events, programs, and services. For further details about the specific duties associated with this position, please refer to the position description.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40-hour work week
• Hours of operation are 7:00 AM to 7:00 PM. This position will work temporary hours of 9:00 AM to 5:30 PM, with a 30-minute lunch.
• Operates on a rotating 6 week schedule

• Telework: You will not have the option to telework in this position.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Tourist Information Counselor (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Two years of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Supervisory experience.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.