Tourist Information Counselor

Full Job Description

Are you ready to excel in a vibrant work setting where you can assist travelers and elevate their experiences with your friendly and knowledgeable service?

The Department of Transportation is on the lookout for a passionate and engaging individual to take on the part-time role of Tourist Information Counselor.

This position is vital in providing visitors with the essential information they need to explore and enjoy our scenic and culturally rich area.

Your efforts will not only enhance tourism in our region but also ensure that guests leave with lasting memories and a strong desire to return.

Requirements

In this position, you will enhance customer service for all stakeholders at PENNDOT Welcome Centers, including travelers, tourism partners, employees, and vendors. Your responsibilities will involve providing essential information to visitors about their stay in Pennsylvania, such as directions and hotel options, to encourage tourism in the state. Additionally, you will work to strengthen PENNDOT’s outreach efforts by engaging in special programs at the Welcome Center, participating in familiarization tours and travel shows, and fulfilling other tasks assigned by your supervisor or division manager. You will also support both internal and external communications to optimize the operations of the Welcome Center Division.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Part-time temporary "on call" employment.
• Shifts vary and working hours are based on operational need.
• On Call shifts can range from 7:00am – 7:00pm, (temporarily hours are 9:00am – 5:30pm), 7 days per week.

• Telework: You will not have the option to telework in this position.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience in work involving public contact; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be willing and able to work in and commute to Pike County PennDOT Welcome Center: I-84, Exit 53.
• You must have the ability to be "on call" between 7:00 AM to 7:00 PM, seven days a week. Current hours are 9:00 AM to 5:30 PM.
• You must have the ability to report to work within 1 hour of being called in.
• You must have front facing public contact experience.
• You must have experience working with computers.
• You must have experience answering phones, composing emails, compiling reports, tracking office activities and inventory, entering data, and filing
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Five or more years of full-time experience in work involving front facing public
• High school diploma or equivalent

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.