Supervisory Operations Support Specialist

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As a Supervisory Operations Support Specialist, you will oversee Operations Support Specialists who provide technical assistance to district and field managers and staff on a wide variety of administrative functions in support of the USCIS mission.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/11/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/11/2026.

GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Managing and providing technical advice on at least one of the following mission support programs: human resources management or budget and financial management.

Evaluating and improving operational support program services and processes.

Researching and writing reports and providing recommendations that provide authoritative guidance on complex mission support program issues.

Providing guidance and collaborating with colleagues throughout all levels of the directorate and agency to resolve problems pertaining to administrative and multi-programmatic concerns and projects.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/11/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within District 11, Boston MA and are assigned based on the need of the agency.
• Provides supervisory, technical, and administrative direction to a team of Operations Support Specialists that are responsible for providing a variety of management services, advice, and guidance essential to the direction and operations of USCIS.
• Anticipates problems that evolve from the complex and dynamic nature of organizations served, and provides solutions that accommodate needs without compromising guiding management principles, effectiveness, efficiency, and productivity.
• Evaluates and monitors communication and information sharing processes, recommends appropriate changes to policy, and assists in the coordination of liaison activities related to administrative functions within the District.
• Provides advice and guidance directly to district leadership, operational managers, and incumbents on complex and difficult issues. Recommends innovative methods and strategies to resolve issues.
• Carries out EEO policies and program activities, employee discipline, resolves complaints and grievances not requiring referral to a higher authority and makes recommendations for solution of those referred to the next higher organizational level.