Supervisory Health System Specialist

Full Job Description

Main business operations support for the Chief of Staff Service Line at VA Western New York Healthcare System.

This position supports the Chief of Staff by analyzing clinical and administrative operations, identifying system gaps, and coordinating process improvements across service lines.

This position assists with strategic planning, and implementing organizational initiatives to ensure efficient, high-quality healthcare delivery.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field.

This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities.

Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan.

Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

You will be rated on the following Competencies for this position: Administration and Management Human Resources Management Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is primarily sedentary in nature. There may be some walking, standing, bending, and carrying of light items. The work requires the ability to travel.

Performance of this work does not require special physical demands.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties: - Analyzes and evaluates the effectiveness of operations in meeting established goals. Specifically reviews clinic access, clinic utilization, provider productivity and referral patterns.

- Interprets and formulates implementation plans for directive changes and action items impacting the Chief of Staff line.

- Performs administrative work related to personnel management, financial management and clinical contracts.

- Develops and coordinates internal review systems to ensure that both clinical and administrative activities comply with agency and accrediting requirements.

- Conducts special projects and provides recommendations on administrative issues. - Advises leadership on position management, workload distribution, and staffing needs.

- Develops major organizational proposals and analyzes workforce or functional changes. - Reviews and analyzes programs and functions at the regional level.

- Prepares information for congressional inquiries - Recommends corrective actions based on data analysis.

- Performs program cost reviews including make/buy analyses and community care expenditure reviews. - Supervises administrative services within clinical or medical service areas.

- Assesses resource needs and recommends redistribution strategies. - Develops short- and long-range organizational plans aligned with facility needs.

- Evaluates and adjusts organizational structures and systems to meet program goals. - Stays up to date on available data sources including pyramid, powerBI and palantir.

- Performs other assigned duties. Work Schedule: Monday through Friday 7:30am-4:00pm Telework: Ad-Hoc Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Health System Specialist/PD26529O