Supervisory IT Specialist (Policy and Planning)

Full Job Description

This position is in the Enterprise Command Operations, the incumbent serves as a supervisor policy/planning within subordinate organizations.

The incumbent is responsible for overseeing the full range of duties associated with one or more IT specialty areas required to support the OIT operations.

Specialty areas include but are not limited to, Project Management, Business Office, Program Management, and other areas within the Information Technology Infrastructure Library (ITIL) framework.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For the GS-14 position you must have served 52 weeks at the GS13. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

To qualify for this position, all qualification requirements must be met by the closing date of this announcement-02/09/2026.

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-13 grade level in the Federal service (obtained in either the public or private sectors).

Specialized experience is extensive experience with industry standard application and infrastructure performance monitoring tools and expert knowledge of new IT developments and emerging technologies including AIOps.

Expert knowledge of information system standards and methods to develop and interpret policies and guidelines in a manner that ensures the availability of systems, networks, and data.

Through knowledge of communication methods and techniques, both oral and written, to provide highly technical written and oral reports that are sound and contain well-considered conclusions, alternatives, and recommendations to senior leaders.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Major Duties:

OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.

OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.

This is a non-bargaining unit eligible position.

Major Duties: The Infrastructure Monitoring, Architecture, and Standards Manager provides management, supervision, and services for the Splunk and SolarWinds teams.

Manage a highly technical team of Splunk administrators that develop products in both Core Splunk and IT Service Intelligence (ITSI).

Responsible for capacity planning, license forecasting, and a vision for continual service improvement.

Manage a highly technical team of SolarWinds administrators that monitor critical network and server infrastructure.

Responsible for capacity planning, license forecasting, and vision for continual service improvement.

Provides expert advice and consultation on and resolves complex problems associated with major projects to include system development, systems design, standardization, and integration of current, and next generation systems.

Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service, provide direction and monitor all significant activities so the service is delivered successfully.

Position Description/PD#: Supervisory IT Specialist (Policy and Planning)/PD17477A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not Required Travel Required: Occasional travel may be required as needed for this position.

Work Schedule: Monday - Friday; 8a-4:30p Compressed/Flexible: No Virtual: This is not a Virtual Position. Physical Demands: The work is sedentary.

Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Travel requirement is up to 25% of the time.

Some employees may carry light items, such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort.

Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves every day risks or discomforts that require normal safety precautions.

Employee may occasionally be exposed to uncomfortable conditions in such places as research and production facilities.