Supervisory Management and Program Analyst

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As a Supervisory Management and Program Analyst, you will serve as the Deputy Division Chief of the Digital Services Division, supporting the Division Chief on a broad range of programs, projects, and issues impacting USCIS digital services.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 02/13/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 02/13/2026.

GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Advising senior-level management on critical mission, technical, and administrative programs requiring a broad application of qualitative and quantitative system and management support processes.

Partnering with key stakeholders to implement, improve and resolve issues related to digital products and services. Planning, organizing, directing, and evaluating the activities of subordinates.

Analyzing complex functions and work processes.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 02/13/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within the External Affairs Directorate, and are assigned based on the need of the agency.
• Plan, organize, direct, and evaluate the activities of subordinate Branch Chiefs ensuring effective management of productivity, effectiveness and efficiency of branch operations.
• Plan, analyze, and intercede on a variety of issues, problems, and operational matters affecting the operations, programs, and activities for the Digital Services Division.
• Establish standards for United States Citizenship and Immigration Services digital products and services.
• Make decisions and resolves problems involving interpretation of the law or unusual situations requiring interpretations and application of United States Citizenship and Immigration Services and Department of Homeland Security policies.
• Develop and implement short and long range program plans and direct activities related to the Division's and Directorate's strategic vision.
• Take action to achieve organizational objectives and recommend future program objectives and improvements.
• Apply knowledge of both qualitative and quantitative analytical techniques and knowledge of organization's mission and processes to make recommendations on substantive operating programs.
• Provide technical assistance and direct support to External Affairs Senior Executive Service staff and other senior management in all matters relating to the application of digital services to meet mission requirements.
• Evaluate the content of new or modified legislation for projected impact to online filing, customer experience initiatives and the public website.
• Develop, implement, and manage sophisticated information systems that focus on short and long range plans, policies and programs, based on goals, objectives, priorities, executive orders, or the department.