Quality Management Program Analyst

Full Job Description

This vacancy is for a GS-0343-14, Quality Management Program Analyst located in the Department of Homeland Security, U.S.

Coast Guard, ASSISTANT COMMANDANT FOR PREVENTION POLICY -CG-5P in WASHINGTON, District of Columbia. This vacancy is open to current U.S. Coast Guard employees and CTAP eligibles.

To qualify at the GS-14 grade level, your resume must demonstrate at least one (1) full year of specialized experience equivalent to at least the GS-13 grade level in the federal sector.

Specialized experience is experience that has equipped you with the ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

Examples of specialized experience include performing the following types of tasks on a regular basis.

Analyzing compliance with marine safety, security, or environmental protection policies, including the U.S. implementation of international maritime treaties (e.g., IMO conventions).

This includes identifying non-compliance and recommending corrective actions.

Applying recognized quality management standards (such as ISO 9001) to develop or improve a Quality Management System (QMS) for mission-oriented programs.

This includes using QMS principles to enhance work processes, operational procedures, or cross-functional collaboration.

Assessing program effectiveness and compliance through comprehensive analysis and formal audits.

This includes collecting and analyzing performance metrics, conducting program audits against established standards, or translating findings into actionable recommendations for leadership.

Guiding and coordinating multi-functional project teams through all phases of process evaluation and improvement initiatives.

This includes planning, organizing, or leading efforts to implement mission-critical management systems and standardized processes at the program and field levels.

Serving as an internal consultant to advise managers and executives on quality management activities and process reengineering.

This includes developing and presenting recommendations to leadership for improving program effectiveness, streamlining organizational processes, or procedural documentation.

NOTE: All experience statements (i.e., duties, specialized experience, or related applicable assessment) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

NOTE: Education cannot be substituted for experience at this grade level.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

You will serve as a Quality Management Program Analyst and Advisor to managers on quality management activities in CG-5P and be responsible for quality program oversight and development.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team.

Typical work assignments include: Program Performance Analysis: Plans and executes broad, long-term analytical studies to assess the effectiveness, efficiency, and productivity of substantive, mission-oriented programs.

Develops and applies various techniques to measure and report on performance.

Quality Management Program Development and Sustainment: Supports and guides the development and implementation of the Mission Management System (MMS) across the enterprise, ensuring it meets organizational quality and reliability standards.

Project and Team Leadership: Guides the planning, organizing, and leading of all phases of multi-functional efforts to evaluate and improve quality management processes, including the integration between various functional areas.

Process Standardization and Documentation Management: Analyzes current program quality documents, operating procedures, and workflows to identify overlaps and redundancies.

Leads efforts to standardize, consolidate, and streamline processes and associated documentation.

Auditing and Program Review: Plans, participates in, or leads MMS audits and reviews of directorate offices and commands.

Analyzes program functions to discern trends and evaluates the implementation of new procedures to ensure compliance.

Advisory and Consultation Services: Serves as a program analyst and advisor to managers and executives on quality management activities.

Provides advice, consults, and facilitates executive management reviews, providing recommendations for improving program effectiveness.

International Maritime Compliance and Representation: Leads, coordinates, and participates in International Maritime Organization (IMO) audits of the US implementation of applicable international maritime treaties.

Contributes to the development of US positions for international negotiations.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.

Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information