Public Safety Dispatcher

Full Job Description

The Gateway Arch National Park is located in downtown St. Louis, Missouri, along the banks of the Mississippi River.

For more information, visit: http://www.stlrcga.org All qualifications must be met by the closing date of this announcement-03/23/2026-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience on your 2-page resume. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible.

All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression.

Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 for each federal position listed as part of your application to be used to validate your work schedule and determine the amount of qualifying experience that you will be granted.

An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience.

For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience.

Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience.

You MUST limit your resume to no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

EXPERIENCE: For GS:06 - At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors).

This experience includes activities such as: Providing public safety dispatching (e.g., law enforcement, emergency medical, search and rescue, and fire) operations in the communications center.

Operating with law enforcement computerized databases such as national law enforcement telecommunications system (NLETS), criminal justice information system (CJIS), national crime information center (NCIC) and, Preparing records to capture all significant events for later analysis.

OR EXPERIENCE: FOR GS -07: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors).

This experience includes activities such as: Providing public safety dispatching (e.g., law enforcement, emergency medical, search and rescue, and fire) operations in the communications center.

Prioritizing and/or responding to all CFS calls for services. Utilizing emergency systems to coordinate response and, Providing training on law enforcement and/or public safety dispatching systems.

You must include hours per week worked.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

ICTP/CTAP: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection.

Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.

Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP.

This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location.

Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible.

If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation.

Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work.

Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.

This Probation period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service.

In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized.

In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated.

Upon completion of your Probation Period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Major Duties:

Perform emergency and non-emergency dispatch and call taking services for public safety incidents and operations in a regional communications center serving multiple National Parks.

Monitor and track equipment and personnel such as law enforcement, structural fire, wildland fire, aviation, vessels, and search and rescue using a Computer Aided Dispatch (CAD) program.

Operate a multi-frequency radio console and prioritizes radio traffic and related communications.

Utilize National Crime Information Center (NCIC) and other law enforcement databases and records management systems.

Perform record management, general public assistance, assistance to other park offices and partners, and projects as assigned in support of the Visitor and Resource Protection Division.

Duties will be developmental in nature when filled below the full performance level.