PROJECT MANAGER

Full Job Description

This position is part of the Defense Human Resources Activity. The incumbent will be responsible for project management, planning, operations oversight policy and requirements documentation.

oversight of activities related to providing accurate and correct infom1ation to customers and stakeholders. You may qualify at the GS- 13, if you fulfill the following qualifications: A.

One year of specialized experience equivalent to the 12 grade level in the Federal service: Expertise knowledge of DMDC policies, procedures, data, applications, and practices to effectively advise on organizational changes impacting the benefits delivery system.

Lead technical authority and subject-matter expert (SME) in CCC cases performing data and information research for inquiries from various high-level offices, including those related to data from the Centers for Medicare and Medicaid Services, CHAMPVA Benefits Team, fraud, investigative requests, and other high-priority correspondence.

Possesses extensive knowledge of Uniformed Service benefits and entitlements and their interaction with other government agencies and demonstrates a broad knowledge of the policy objectives of the Office of the Secretary of Defense (OSD).

Knowledge of CCC internal statistics and research processes and information management systems, with a detailed understanding of DMDC's automated systems and their application in supporting users and customers.

Exhibits strong analytical, interpersonal, and communication skills to represent the organization, manage vendor relationships, make presentations, and interact with high-level officials across government and the private sector to inform critical decisions on program operations.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

As a PROJECT MANAGER at the GS-0301-13 some of your typical work assignments may include: Responsible for project management, planning, operations oversight, and the development of policy and requirements documentation.

Serves as a team leader, facilitating the accomplishment of work, solving problems, integrating work processes, and acting as a liaison to other divisions and agencies.

Coordinates all data analysis and corrections with various enterprise division and partner agencies and provides recommendations on organizational and administrative changes that could impact CCC processes.

Manages problem management systems to effectively track and resolve issues. Oversees the entire lifecycle of request solutions for customers.

This involves serving as the primary customer liaison, managing functional requirements, and overseeing project planning, operations, and scheduling.

Monitors and reports on contact center key performance indicators (KPIs), analyzing data and trends to provide actionable insights for operational improvements and enhanced service delivery.