Program Support Asst (OA)

Full Job Description

This position is in the Administrative Office of Medical Service. The incumbent is responsible to duties in Medical Service and to each of the Sections in Medical Service.

Responsibilities necessitate familiarity with the entire operation of Medical Service. The Program Support Assistant position requires awareness to facilitate interaction with all Sections.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/18/2026.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: expertise in PMDB (or similar program) as evidenced by current or ongoing certification as a PMDB Facility Trainer or Master Trainer (or experience with public speaking and/or training proficiency); knowledge of VA, JCAHO, OSHA, and other guidelines associated with violence prevention, education, and training; knowledge of the proper procedures for preparing forms as requested by various services and committees in order to meet their requirements; ability to be a role model for quality customer service and conflict resolution including consistently communicating and treating customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner; strong organizational and planning skills; knowledge of the Talent Management System (TMS); knowledge of MS Word and Excel, or comparable word processing and data analysis software, to effectively complete and manage correspondence, tracking, reporting, and training-related initiatives; strong verbal presentation and communication skills; physical ability needed to instruct and train staff in all levels of PMDB.

You will be rated on the following Competencies for this position: Accountability Attention to Detail Interpersonal Skills Reasoning Self Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

The incumbent must possess the physical ability to complete all levels of PMDB training to garner a full understanding of the techniques and methods involved, and actively train staff in all four levels of PMDB.

This requires frequent physical effort, standing, walking, bending, sitting, and hands-on therapeutic containment activity with employees during technique demonstrations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties to included, not limited to: Incumbent will be responsible for clerical and program support to Medical Service and may be asked to support specific sections within Medical Service as needed.

Incumbent assists with patient grievances and customer service issues using his/her own judgement in the speedy handling of these problems.

Incumbent is responsible for assisting with processing new staff appointments and termination of staff appointments; duties include requesting key delivery and turn-in, updating mail groups and updating the intranet phone book.

Incumbent will also function as a timekeeper for Medical Service.

Responsibilities include maintaining precise and timely submission of the time and attendance records for Medical Service employees and posting time and attendance records, timecards, fee basis documentation and authorization documents associated with Medical Service employees via hospital computer system (PAID) including Title 38, Title V, Hybrid, part-time, full-time, and fee basis employees.

Incumbent will maintain the files and timesheets of part-time providers and coordinate correspondence for tour changes and the creation of new tours of duty within the time and leave record.

Incumbent will perform any other miscellaneous duties as assigned by the Chief Medical Service, Administrative Officer/Health System Specialist and Management Analysts including labor mapping, organization charts and administrative supply inventory, mail distribution, scrubs and lab coat ordering, miscellaneous reproduction and distribution, and general typing.

The incumbent will assist with relaying metric information to the Section Chiefs and advise of corrections that are needed; they will aide in adjusting bookable hours, clinic schedules, the completion of patient encounters, consult clean-up and assist the Section Chiefs with improving their metrics.

Work Schedule: Monday - Friday, 7:30 am - 4:00 pm Virtual: This is not a virtual position.

Position Description/PD#: Program Support Asst (OA)/PD076730 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized