Program Manager

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Facilities and Asset Management located in Washington DC; Aliso Viejo, CA; Euless, Tx; Indianapolis, IN.

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Resolving complex planning, evaluation, control, and resource allocation problems to support business decisions for large-scale organizational facilities.

Leading collaborative efforts with internal and external stakeholders, including senior executives and international partners, to align program objectives and ensure successful outcomes.

Managing large-scale initiatives involving multiple stakeholders, proactively addressing challenges and reallocating resources to maintain progress.

Conducting advanced research and analysis to identify emerging challenges and opportunities and utilizing that research to propose innovative solutions to address gaps and improve program outcomes.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/21/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period. Major Duties:

This position is with the Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of Facilities and Asset Management.

The Operational Support Facilities Division is responsible for overseeing the planning, construction, maintenance, repairs, operations, and sustainment of OFAM's facilities pertaining to the Office of Air and Marine, the United States Border Patrol, and the Office of Field Operations to enable the CBP and DHS missions of protecting America and its citizens while facilitating legitimate trade and travel.

In this position you will serve as the program manager overseeing and supporting an international portfolio to include the countries of Canada and Mexico.

This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10).

As a Program Manager your typical work assignments may include: Observing a variety of literature to include newspapers, magazines, audio visual reports, and press releases, in order to detect political opinions or trend, which may affect or impact on interests of CBP and other Federal agencies relating to national and bio-national issues.

Providing administrative advice on strategic issues; collaborating with program offices across CBP, DHS, and external agencies to improve processes throughout the agency.

Managing the development, assignment, and higher-level goals and objectives of subordinate organizational units and approving multi-year work plans developed by subordinate organizational units.

Performing analysis of management and program activities for a major segment of a department-wide mission or administrative program for matters of effectiveness, efficiency, and productivity.

Serving as liaison with high-ranking officials in other Federal agencies, top-level managers in DHS/CBP/OFAM, and various governing boards/committees.