PROGRAM MANAGER

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Field Operations, Operations Directorate, Field Readiness Division in Washington, DC.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Proactively identified high-priority projects, developed comprehensive program plans, ensuring alignment with organizational priorities and completion of responsibilities on time and to standard; Preparing detailed evaluation reports and delivering briefings for senior leadership on the application of programming, financial management, budget planning, project control, purchasing of supplies and equipment, and logistics; Conducting in-depth evaluations of program effectiveness, analyzing performance data, identifying trends and recommending improvements to leadership; Reviewing multi-year work plans for completeness and providing constructive feedback in a professional and developmental manner.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/07/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Major Duties:

Law Enforcement Operation Division (Field Liaison) The Law Enforcement Operations Division (LEOD) supports Field Offices across the nation by offering strategic guidance, maintaining consistent communication, facilitating timely and appropriate resource allocation, and ensuring accountability both to and from the field.

Emergency Response Division The Emergency Response Division aims to enhance OFO's readiness by focusing on planning and preparedness efforts that ensure the continuity of mission-essential functions, fostering a resilient organization capable of responding to planned events and all-hazard incidents.

Enforcement Operations Branch The Enforcement Operations Branch was created to enhance the planning and preparation of effective operations across various operational environments.

As a specialized division, EOD is dedicated to developing, coordinating, supporting, and monitoring all national-level enforcement operations within OFO.

Use of Force Branch The Use of Force Branch provides oversight, guidance, and policy development related to the application of force by personnel in the field to include analyzing use of force incidents, ensuring compliance with legal and policy standards, developing training programs, and advising leadership on operational strategies to minimize risks while maintaining public safety and operational effectiveness.

National Canine Enforcement Programs (NCEP) The National Canine Enforcement Program involves overseeing the strategic direction, management, and operational support of canine teams deployed across the nation with responsibilities to include developing policies and procedures, coordinating training programs, ensuring compliance with national standards, managing resource allocation, and evaluating program effectiveness.

It serves as a central point for advancing innovative practices and maintaining the operational readiness of canine teams nationwide.

In this Program Manager position you will become a key member of a team of professionals managing a variety of diverse programs and/or services of the organization.

This position starts at a salary of $121,785.00 (GS-13, Step 1) to $158,322.00 (GS-13, Step 10) with promotion potential to $158,322.00 (GS-13 Step 10).

Apply for this exciting opportunity to direct programs that strengthen the Department's ability to protect the homeland.

Typical duties include: Overseeing a program segment that performs professional, technical, and/or administrative work.

Facilitating the organization's accomplishment of its primary mission or programs administered nationwide.

Oversees the overall Overseeing the overall planning, direction, and timely execution of a program or several program segments, each of which is managed through separate subordinate organizational units.

Managing the development, assignment, and higher-level clearance of goals and objectives of subordinate organizational units or lower organizational levels.

Providing timely, authoritative, and sound advice to supervisor and operating officials relative to programs managed. GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.