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Office Support Supervisor 2 (OSS2)
State of Washington
Office of the Insurance Commissioner
Location
Washington, 98504
Salary
$3,925 - $5,271
per month
Type
Full Time
More Management & Supervision jobs →Closes
January 13, 2026More State jobs →
Job Description
Summary
This job involves leading a small team in a busy office support unit for a state insurance agency, handling daily tasks like customer service, administrative work, and ensuring smooth operations to help protect consumers.
It's a hands-on supervisory role where you'll coach your team, jump in to assist when needed, and focus on delivering accurate and timely service in a fast-paced environment.
A good fit would be someone who enjoys teamwork, multitasking, and providing excellent support to the public, whether you're new to leading or looking to grow in a collaborative setting.
Key Requirements
- Experience in office support or administrative roles
- Supervisory or leadership experience, even if entry-level
- Strong communication skills for interacting with the public and team
- Attention to detail to ensure accurate and timely work
- Ability to multitask in a fast-paced, in-office environment
- Commitment to customer service and teamwork
- Interest in public service and supporting agency operations
Full Job Description
This recruitment will remain open until January 12, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 12, 2026. It is in the applicant’s best interest to submit materials as soon as possible.
Make a Difference: Protect Consumers & Join Our Dynamic Team!
The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Office Support Supervisor 2 position. This role is within the Operations Division and is based out of our Tumwater Office.
We are an employer of choice! Here’s why:
- Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
- Impactful career: Make a daily difference in the lives of countless Washingtonians.
- Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
- Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.
About the Position
The Washington State Office of the Insurance Commissioner (OIC) protects consumers, the public interest, and Washington’s economy through fair and efficient regulation of the insurance industry.
Our work matters, and so do the people who do it.
We are committed to providing timely, accurate, and respectful service to everyone who interacts with our agency—whether they are members of the public, industry representatives, or fellow staff.
Within OIC, the Operations Division and its Office Support Unit (OSU) are at the center of that service mission.
OSU is the agency’s front door and a fast-paced, highly interactive team that handles a wide variety of work each day.
This is an in-office environment where strong communication, attention to detail, and the ability to multitask are essential.
The Office Support Supervisor works closely with a small team, leading by example and jumping in when needed to ensure customers receive outstanding service and work is completed accurately and on time.
We’re looking for someone who enjoys variety, values teamwork, and takes pride in delivering excellent customer service.
This role is ideal for a hands-on leader—whether you’re newer to supervision or ready to grow—who wants to coach and support a small team while staying engaged in the day-to-day work.
If you like being busy, collaborating across an organization, and making a real difference in how an agency serves the public, we encourage you to apply.
This recruitment may be used to establish a qualified pool of candidates for Office Support Supervisor 2 vacancies in the next sixty days.
This is a Washington General Service position. The monthly salary range for this position is $3,925 - $5,271
Benefits & Perks
- Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
- Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
- Wellness programs: Invest in your well-being with on-site resources and initiatives.
- Work-life balance: Flexible schedules with telework opportunities.
- Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
- Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
- Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
- And more! Explore our website for additional benefits: https://www.insurance.wa.gov
Requirements
The duties of the position include but are not limited to:
- Supervise and support a small team of three Office Assistant 3 staff, providing day-to-day guidance, coaching, and leadership
- Lead recruitment, onboarding, performance management, and training for assigned staff, with support from HR and management
- Assign, prioritize, and review work to ensure deadlines are met and customer service standards are upheld
- Maintain staff schedules, approve leave and telework requests, and ensure appropriate coverage for in-office operations
- Oversee daily operations of the Office Support Unit to ensure accurate, timely, and consistent service to the public and internal customers
- Serve as a hands-on leader by stepping in to assist with front desk, phone coverage, service of process, and other OSU work as needed
- Develop, update, and improve office support procedures, work methods, and documentation
- Identify opportunities for process improvements that increase efficiency, accuracy, and customer satisfaction
- Resolve customer service issues and unusual or complex situations with professionalism and sound judgment
- Ensure staff are trained and prepared for emergency, safety, and incident response procedures
- Collaborate with managers and staff across divisions to provide office support assistance for priority or time-sensitive work
- Assess workload capacity and coordinate cross-division support assignments for OSU staff
- Serve as a liaison between the Office Support Unit and other divisions to address shared needs and challenges
- Maintain the agency-wide Subject Matter Expert directory to help route customers efficiently
- Coordinate or provide back-up support for reception, travel coordination, public records assistance, and balance billing-related functions
To read more about this position and view all duties, click here to request a position description.
Qualifications
Required Qualifications:
- High school graduation or equivalent.
- Three (3) years of full-time equivalent clerical and/or customer service experience including one (1) year of experience in a lead, supervisory, mentoring, or training capacity, including assigning, checking, or supporting the work of others.
- Basic skill level in Microsoft Office products (Word, Excel and Outlook).
- Ability to type 40 words per minute.
*An associate’s degree or higher in a relevant field from an accredited institution whose accreditation is recognized by the U.S.
Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment.
If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.
Preferred/Desired Qualifications:
- Intermediate-level skills and experience in Microsoft Outlook, PowerPoint, Word and Excel.
Ready to join us?
Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!
Submit your application today and take the first step towards a rewarding career at the OIC!
Additional Information
- Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder.
This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.
Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov.
Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
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