IT Project Management Manager
State of Washington
FreshPosted Jan 14
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Posted: January 13, 2026 (1 day ago)
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Management Analyst 3: RESEA Program Support Specialist
State of Washington
Employment Security Department
Location
Washington, 98504
Salary
$60,132 - $80,820
per year
Type
Internship
More Management & Supervision jobs →Closes
January 21, 2026More State jobs →
Job Description
Summary
This job involves supporting the RESEA program by providing training, guidance, and resources to state workforce offices to help unemployed people find jobs faster.
It requires working closely with teams to ensure program rules are followed, analyzing data for improvements, and building partnerships with partners inside and outside the agency.
A good fit is someone experienced in unemployment services who is organized, good at communicating, and passionate about helping job seekers achieve economic stability.
Key Requirements
- Deep knowledge of RESEA, Unemployment Insurance, or related workforce programs
- Experience designing, updating, and delivering training for staff using adult learning and accessibility principles
- Ability to create and maintain program resources like desk aids, procedures, and manuals for compliance
- Skills in analyzing data to assess program performance, eligibility, and adherence to policies
- Strong communication and relationship-building with internal and external stakeholders
- Collaborative work on reports, plans, and meetings with program operators and partners
- Support for quality assurance and corrective actions in WorkSource offices
Full Job Description
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This position is open to only internal ESD employees only.
This is a non-permanent position that is expected to last through June 2026.
The ideal candidate for the Program Support Specialist (Management Analyst 3) role is a knowledgeable and resourceful professional with deep familiarity in the Reemployment Services and Eligibility Assessment (RESEA), Unemployment Insurance, or related workforce development programs.
They excel at turning complex program requirements into clear, practical guidance that strengthens WorkSource services statewide.
With a strong foundation in program operations, they provide trusted expertise, technical assistance, and performance insights that help teams deliver consistent, high-quality results.
Their communication and organizational skills shine through in how they track activities, analyze outcomes, and present information in concise, useful formats.
They bring collaborative leadership to every project—maintaining key resources, contributing to procedures and training materials, and guiding small projects and statewide workgroups with confidence.
Their understanding of RESEA program functions allows them to coordinate services, align resources, and support partners across the system.
Above all, they are committed to helping job seekers move toward reemployment and long-term economic stability.
Requirements
Provide RESEA and UI Ambassador program guidance, training and technical assistance to WorkSource offices under general direction of the RESEA Grant Manager/Program Operator. This includes:
- Design, update and deliver training for WorkSource staff to ensure compliance with policies and procedures.
- Apply adult learning and accessibility principles in the design and delivery of training by creating engaging, relevant, and accessible learning experiences for staff. Adapt training approaches to meet the diverse learning and experience levels of staff.
- Create and maintain program specific information including desk-aides, standard operating procedures, manuals and other tools and resources to ensure compliance with rules, regulations and laws.
- Provide support to WorkSource offices so that they may comply with quality assurance or corrective action plans.
Assist RESEA Program Operator with oversight of program requirements to ensure attainment of qualitative and quantitative performance expectations. This includes:
- Work collaboratively with the Program Operator in the preparation of plans, program briefers, recommendations, progress or special reports.
- Analyze data to identify program needs and participant eligibility for continued program participation, and ensure policies and procedures are being followed.
Develop and maintain relationships and partnerships with internal and external stakeholders through effective communication and follow through. Tasks include:
- Actively engage and effectively communicate with WorkSource leaders and partners regarding program directives to develop rapport and trust.
- Participate in cross-divisional, USDOL and interstate meetings as directed by the RESEA Grant Manager.
- Share program updates, changes, and expectations in a timely and clear manner.
Qualifications
- 7 years of equivalent education/experience. Experience includes conducting research and analyzing policies, laws, rules or regulations
- OR Associates degree in business administration, public administration, law, public health, health administration, or a related field AND 5 five years of experience conducting research and analyzing policies, laws, rules or regulations
- OR Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field AND 3 years of experience conducting research and analyzing policies, laws, rules, or regulations
Required equity competencies:
- The ability to take action to learn and grow
- The ability to take action to meet the needs of others
The required experience includes:
- Advisory Skills: Ability to provide professional and technical guidance
- Process Improvement Expertise: Proficiency in streamlining and enhancing business processes
- Research Expertise: Proficiency in conducting analysis and formulating strategic recommendations
- Strategic Planning: Ability to recommend actionable responses to proposed changes.
- Analytical Skills: Ability to evaluate and resolve business issues
- Training Development Skills: Ability to design and deliver operational training
- Compliance Knowledge: Proficiency in ensuring adherence to business processes
Special Requirements/Conditions of Employment:
- Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Additionally, we ask that you not include photographs or external links within your documents.
Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Additional Information
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing.
If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
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