IT Project Management Manager

Full Job Description

About the Agency & Division:
The WSP actively supports Diversity, Equity, Inclusion in the workplace, and is an Equal Opportunity Employer. The WSP strives to create and foster an inclusive culture inspiring everyone to be their authentic selves, speak openly, and be courageous. The WSP continues to focus on equitable hiring, training, and promotional practices and policies through innovative recruitment and retention solutions. Partnering with our communities helps the WSP provide the best in public safety services now and into the future.

The Information Technology Division (ITD) exists to leverage technology to enhance and sustain business processes, public safety infrastructure, and statewide emergency communications to facilitate the accomplishment of all agency goals.

Requirements

The Law Enforcement Officer (LEO) Support Section Manager oversees the agency’s mobility program providing technology that supports mobile and remote work solutions. This includes strategic planning on the future requirements of mobility systems within WSP, program management of associated budgets, equipment acquisition and replacement, technical contract management, new technology review, and customer service and user and equipment support.

These responsibilities include:
•Management of the Mobile Office Platform (MOP) for the Field Operations Bureau (FOB) and the Commercial Vehicle Division/Motor Carrier Safety Division (CVD/MCSD)
•Management of the Computer Aided Dispatch (CAD) system
•Management of the Records Management System (RMS)
•Management of the Traffic and Criminal System (TraCS)
This position works closely with the ITD and ESD Division Commanders and the agency Chief Information Officer on strategic planning for the program.


Our new teammate will be able to:

• Coordinate with other agency business support groups such as Budget and Fiscal Services to develop effective budget plans and tracking.
• Plan and provide leadership for the technical teams when working on technical updates/fixes.
• Forecast the technical requirements of the applications this position supports.
• Coordinate with vendors, leadership, and business owners to provide a five-year roadmap for expenditures that include software and hardware updates, contract and maintenance renewals, value adds that require assessment and staff capacity.
• Provide all of the required documentation for the Admin Support team to ensure contracts are established and/or renewed promptly.
• Provide facilitation, guidance, and leadership to the technical teams as they work through technical issues, problem-solve, and find long-term solutions that meet the needs of the customers.
• Ensure technical teams provide open communication with stakeholders and peer teams within ITD that may have responsibilities or impact from work completed by the LEOS team.
• Provide management, review, and verification that team governance is formally maintained.
• Direct management of the MOP/CVD/MCSD, CAD, RMS, and TraCS supervisors and technical teams.
• Act as the liaison between LEOS, technical teams, and the business owners and users.
• Liaison with FOB, CVD/MCSD, Communications, and other divisions as the primary point of contact.
• Determine if modifications to currently installed software are needed to improve officer safety or efficiencies.
• Evaluate the supervisors and review unit staff evaluations.
• Provide leadership over problem-solving technical issues to ensure teams look for the long-term solution.
• Ensure ITD staff have a detailed understanding of the technology needs and priorities of their internal/external customer groups.
• Provide LEOS staffing capacity and workload analysis for future planning and potential added resource justification and/or realignment.

Qualifications

Required Qualifications:

• Bachelor's degree or higher in Information Technology(or a close related field) from an accredited institution
  • OR six to eight years of experience working as a senior-level IT system administrator or application developer
  • OR Associates Degree in Information Technology or similar technical degree and two years of equivalent IT experience.
• Four (4) years of senior-level experience (typically obtained through 10-12 years' experience) in at least one of the following disciplines:
  • Computer hardware/software support
  • Project management
  • Law Enforcement Operations
• Four years of supervisor and/or management experience with persons hired, evaluated, and disciplined.
• Demonstrated skills in the following:
  • Leading, managing, coaching, and mentoring technical and/or business/professional staff
  • Strategic planning and organizational development
  • Communicating effectively across a broad range of personnel and management levels
  • Absorbing new and complex information quickly
  • Written and oral communication
  • Team building, negotiation, and conflict resolution
• Competency in Microsoft Office (Word, PowerPoint, Excel). Further competency in Microsoft Visio and Microsoft Project is desirable.

Why work for the Washington State Patrol?

• A healthy life/work balance by offering flexible schedules and telework options for most positions.
• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
• Qualification for the Public Loan Forgiveness Program.

Additional Information