IT System Admin – Entry w/in-training, Information Services Division, Multiple Statewide Locations

Full Job Description

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at HREmployment@atg.wa.gov.

Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.

Position and Salary

The Attorney General’s Office is recruiting for three permanent full-time IT System Administrator - Entry positions in the Information Services Division.

These positions may be located in or around one of the three offices (Seattle, Spokane, or Tumwater, Washington) and are not represented by the Washington Federation of State Employees (WFSE).

IT System Admin – Entry Salary range 03IT: $72,816 - $97,968

IT Customer Support – Entry Salary range 01IT: $62,988 - $84,744
The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience.

The AGO provides a workplace that is understanding of work-life balance and promotes advancement by offering a wide variety of professional development and growth opportunities.

Excellent benefitsWashington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees & dependent(s); Vacation, Sick, and Other Leave; 11 Paid Holidays per year; Public Employees Retirement System (PERS) plans; and Life Insurance.

Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more.

With the goal of employee health and wellness, we also offer:

• Flexible schedules and part-time/hybrid telework options;
• A Wellness Program, an Infants in the Workplace Program, and the Employee Assistance Program, which provides counseling, webinar, and other cost-free support resources;
• Numerous employee-driven affinity groups to foster community and connection, including Bereavement, Elder Care, Parenting, POC, LGBTQ+, Veterans and more. The AGO is a place to belong and make a difference!

About the Information Services Division

The Information Services Division (ISD) provides strategic technology leadership, support and consulting for legal technologies and platforms.

ISD leads the design, development, and delivery of all AGO technology systems and applications, including enterprise infrastructure, voice services and secure network environments.

The division also maintains the operations of software and cloud platforms (private and public) to provide AGO staff access to their confidential work product and communications, ensuring solutions are tailored to the AGO’s unique legal and operational needs.

ISD has multiple units that provide project management and business analysis service, electronic library services, custom software development, business intelligence, data management services, and eDiscovery litigation technical support.

Through rigorous governance and cybersecurity controls. ISD ensures compliance with state governance policies/standards and that all technology services function properly and securely.

Duties and Essential Functions of an IT Project Management - Journey

This position works in the System Operations team and plays a dynamic role in advancing the agency’s mission.

The incumbent will work in partnership with other employees, departments/divisions and external entities to provide holistic system administration services by seeking ways to integrate software programs and cloud services.

Some of the work may include:

System Administration of agency applications (including both Commercial Off-The-Shelf (COTS)and Software as a Service (SaaS))

• Provides technical and administrative management of COTS and SaaS applications and related services. This includes installation, administration, troubleshooting and maintenance of applications and services required for agency business operations.
• Manage the administration, configuration, maintenance, of COTS/SaaS for systems such as O365, Adobe, Zoom, SharePoint, Atlassian Jira, Filevine, Active Directory, user accounts, security settings, app permissions ensuring separation of duties.
• Developtechnicalend-userinstructionsanddocumentationformanagedapplicationsandservicesandmay provide training on new or changed applications for both customers and department employees.
• Provide working-level consultation and specialized analysis, design, development, installation, maintenance, programming, testing, quality assurance, troubleshooting, and/or problem resolution for agency mission-critical applications.

Participate in strategy and planning activities

• Work with colleagues and peers, including teams throughout the agency, and the Supervisor to identify and document requisite service levels.
• Createandtracklong-termmaintenanceorupgradepathsfollowingdivision and industry best practices.

This recruitment announcement may be used to fill multiple open positions for the same classification which may include positions with different lengths or permanency of appointment, beyond those specifically listed here.

In-Training Defined

An in-training is on-the-job instruction designed for candidates with less experience than the required goal classification to learn and grow into a higher-level role.

In this job posting, we are open to considering those eligible at the IT Customer Support – Entry level who are interested in learning on-the-job with the goal of moving into the IT System Admin - Entry role.

You’ll gain the competencies and skills needed to successfully perform your duties while being supported by your supervisor, manager, and coworkers.

Upon successful completion of your training and demonstrating knowledge of the position requirements, you will be promoted into the IT System Admin – Entry level.

This recruitment announcement may be used to fill multiple open positions for the same classification which may include positions with different lengths or permanency of appointment, beyond those specifically listed here.

Required Qualifications

To qualify at the IT Customer Support – Entry level:

At least three (3) years of experience analyzing, installing and/or maintaining computer software applications, hardware, or telecommunications equipment or providing customer or technical support in information technology

OR

An Associates or Vocational degree in a computer related area AND at least two (2) years of experience analyzing, installing and/or maintaining computer software applications, hardware, or telecommunications equipment or providing customer or technical support in information technology

OR

A Bachelors degree in a computer related area AND one (1) year of experience analyzing, installing and/or maintaining computer software applications, hardware, or telecommunications equipment or providing customer or technical support in information technology.

To qualify at the IT System Admin – Entry level:

Six (6) years of consultative, administrative experience in information technology analysis, system maintenance, and/or troubleshooting/problem resolution.

OR

An Associates or Vocational degree in a computer related area AND at least three (3) years of consultative, administrative experience in information technology analysis, system maintenance, and/or troubleshooting/problem resolution.

OR

A Bachelor's degree in computer related area AND two (2) years of consultative, administrative experience in information technology analysis, system maintenance, and/or troubleshooting/problem resolution.

AND

At least two (2) years of experience configuring and troubleshooting SaaS based applications such as Adobe, ZOOM, Atlassian Jira, Microsoft 365, Azure Active Directory, SharePoint Online, or other applications.

Progressive experience independently and proactively demonstrating strong knowledge of systems administration, authoring scripts, configuration management, operating systems, backup/recovery procedures, and system performance monitoring tools.

Progressive experience independently and proactively demonstrating communicating skills clearly with both technical and non-technical audiences both orally and in writing with specific proficiency in writing technical user documentation.

Skills and Abilities

The most competitive candidates will possess the following desired qualifications:

Strong interpersonal communication, customer contact skills, ability to interact with people at all levels of the organization, ability to both self-manage and work with a team, ability to be flexible and deal with changing priorities.

Detail oriented.

Advanced knowledge, skill and ability to troubleshoot technical issues and the knowledge of active directory, Zoom, Microsoft Azure, Microsoft 365, SharePoint and application-level troubleshooting skills.

2 years’ experience in a Service Desk environment.

Experience in a quality assurance environment creating a test plan, documenting defects in a reproducible way.

Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations. A+, Network+, Microsoft Certifications.

Law firm work experience and an understanding of how to support the delivery of legal services.

Conditions Of Employment

Must possess valid drivers' license.

About the Washington State Office of the Attorney General The Attorney General’s Office (AGO) touches the lives of every resident in this state.

We serve more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor.

The Office is comprised of nearly 700 attorneys and 800 professional staff, all working together to deliver the highest quality professional legal services to Washington state officials, agencies, and entities.

This includes:

• Economic justice and consumer protections (safeguarding consumers, protecting youth, seniors, and other vulnerable populations)
• Social justice and civil rights (addressing discrimination, environmental protection, and veteran and military resources)
• Criminal justice and public safety (investigative and prosecutorial support, financial crimes)
• And much more!

Our agency also has national reach, representing the State of Washington before the Supreme Court, the Court of Appeals and trial courts in all cases that involve the state’s interest. If you want to make a difference, we may be the perfect fit for you! Learn more about the AGO here.

Commitment to DiversityDiversity is critical to the success of the mission of the AGO.

This means recognizing, respecting, and appreciating all cultures and backgrounds-- and fostering the inclusion of differences between people.

Appreciating, valuing and implementing principles of diversity permits AGO employees to achieve their fullest potential in an inclusive, respectful environment.

One recent measure of the AGO's commitment to diversity can be found in its nomination for Rainbow Alliance and Inclusion Network's "Outstanding Agency Award" in 2019.

Our commitment to employee wellness is reflected in earning the 2024 Zo8 Washington Wellness Award.

Application Instructions

In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:

• A letter of interest, describing your specific qualifications for the position;
• A current resume detailing experience and education.

Read the Following Information Completely:

• Carefully review your application for accuracy, spelling and grammar before submitting.
• You may not reapply to this posting for 30 days.
• The initial screening of applications will be solely based on the contents and completeness of the “work experience” and “education” sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire.
• A resume will not substitute for completing the “work experience” section of the application.
• All information may be verified and documentation may be required.
• The Washington State Office of the Attorney General does not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov.

The AGO complies with employment eligibility verification requirements of the federal employment eligibility verification form, I-9, and the selected candidate for these roles, on the first day of employment, must be able to provide proof of identity and eligibility to work in the Unities States consistent with the requirements of form I-9.

In order to proceed in the consideration process at AGO, you will need to provide work authorization that would not require the AGO to sign a cooperative education agreement with a school.




Equal Employment Opportunity and Accommodations Requests

Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe and supportive working environment.

Only by fostering the inclusion of people from all backgrounds, cultures and attributes, can AGO employees and volunteers achieve their fullest potential and best advance the goals and mission of the AGO.

The AGO is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation/gender identity, age, disability, honorably discharged veteran or military status, retaliation or the use of a trained dog guide or service animal by a person with a disability.

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at HREmployment@atg.wa.gov.

Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.

For questions regarding this recruitment or assistance with the application process, please contact the recruitment team at HREmployment@atg.wa.gov.

If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.