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IT SPECIALIST-INFRASTRUCTURE (PUBLIC SAFETY SUPPORT)
City of Houston
Houston Information Technology Services
Location
Houston, Texas, 77002
Salary
$2,368 - $2,760
per week
Type
Full-Time
More IT & Technology jobs →Closes
March 24, 2026
Job Description
Summary
This job involves providing hands-on IT support for the City of Houston's public safety systems, including fixing computers, networks, and servers for employees, troubleshooting issues, and being available for urgent problems around the clock.
It's a good fit for someone with a few years of experience in IT hardware and network support who enjoys working in a team environment and can handle occasional physical tasks like lifting equipment.
The role requires passing a background check and focuses on keeping technology running smoothly in an office setting with some outdoor exposure.
Key Requirements
- Bachelor's degree in Computer Science, Management Information Systems, or related field (or equivalent experience on a year-for-year basis)
- At least three years of experience supporting IT infrastructure, including networks, security, and hardware
- System-specific technical certifications may substitute for up to one year of experience
- Valid Texas Driver's License and compliance with City of Houston driving policy
- Ability to pass a CJIS background investigation within six months of hire
- Availability for on-call duties, activations, and around-the-clock support as needed
- Physical ability to lift up to 40 pounds and work in varying conditions including outdoor installations
Full Job Description
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT SPECIALIST-INFRASTRUCTURE (PUBLIC SAFETY SUPPORT)
Posting Number: 38241
Department: Houston Information Technology Services
Division: ENTERPRISE INFRASTRUCTURE SERVICES
Reporting Location: 5320 SHEPHERD DR.
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
- Onsite Technology Support provides in-person assistance to employee end users including
- Under general direction, assists higher level technicians on routine activities relating to network monitoring, operations, and maintenance.
- Under general direction, performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization.
- Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
- Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems
- Assist with the implementation and maintenance of existing and new servers/storage devices based on established designs and business standards.
- Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
- Installs hardware and software; troubleshoots hardware and software problems.
- Available for on-call, activations, and around – the – clock support as critical issues arise.
Candidate must successfully pass a CJIS background investigation with the Department within 6 months of hire.
WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.
The position routinely requires lifting of moderately heavy items, such as computers, printers, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal.
There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature and humid/wet conditions. Hands-on environment. May have on-call responsibilities and rotating shifts.
Requirements
EDUCATION
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.
Related professional experience may be substituted for the education requirement on a year-for-year basis
EXPERIENCE
At least three (3) years of technology experience supporting IT infrastructure including networks, security, and hardware.
System-specific technical certifications may be considered for substitution for 1 year of experience.
LICENSE
A valid Texas Driver License and compliance with the City of Houston’s policy on driving (AP 2-2).
Qualifications
Additional Information
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION – Yes If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE:22 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.
Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.
If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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