SENIOR IT PROFESSIONAL – INFRASTRUCTURE (NETWORK DATA)
City of Houston
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Posted: March 11, 2026 (2 days ago)
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IT LEAD - INFRASTRUCTURE
City of Houston
Houston Information Technology Services
Location
Houston, Texas, 77002
Salary
$3,633 - $3,911.25
per week
Type
Full-Time
More Other jobs →Closes
March 26, 2026
Job Description
Summary
This job involves leading a team to manage and maintain computer systems for the Houston Fire Department, ensuring that emergency response tools like dispatch software and mobile devices work reliably during critical operations.
The role includes hands-on troubleshooting, mentoring staff, and working with fire department leaders to update technology as needed.
It's a great fit for someone with strong IT experience in public safety who enjoys leading projects and being on call for urgent issues.
Key Requirements
- Bachelor's degree in Computer Science, Management Information Systems, or related field (or equivalent experience/certifications)
- At least six years of experience supporting IT infrastructure, including networks, security, and hardware
- System-specific technical certifications (often required)
- Experience with mission-critical systems like CAD, MDC tablets, EMS tablets, and APAA systems
- Ability to provide technical leadership, mentor staff, and oversee project execution
- Willingness to participate in on-call rotation and emergency response events
- Strong collaboration skills with command staff, vendors, and IT teams
Full Job Description
Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT LEAD - INFRASTRUCTURE
Posting Number: 38396
Department: Houston Information Technology Services
Division: ENTERPRISE INFRASTRUCTURE SERVICES (EIS)
Reporting Location: 1205 Dart St. Houston, TX 77007
Workdays & Hours: Monday-Friday 8:00 AM to 5:00 PM
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The IT Lead serves as the senior technical resource for the Houston Fire Department, overseeing daily IT operations, supporting mission-critical public safety systems, and ensuring the reliability, security, and performance of technology used by fire stations, dispatch centers, emergency response teams, and administrative staff.
This role provides hands-on technical leadership, mentors IT staff, and collaborates closely with command staff to align technology solutions with operational needs.
RESPONSIBILITIES:
- Provide day-to-day technical leadership for the HFD IT team, including prioritizing tasks, assigning work, and overseeing project execution.
- Maintain high availability and performance of mission-critical systems including MDC/CAD (Computer-Aided Dispatch/MDC tablets), EMS (Emergency Medical Services/EMS tablets), APAA (Apex Personnel Accountability/tablets) PC/tablet equipment.
- Manage computer systems across fire stations, training facilities, and administrative buildings, including all office based and mobile PCs.
- Oversee incident response for IT outages for MDC, EMS and APAA tablets, ensuring rapid and coordinated resolution.
- Collaborate with fire command staff, dispatch leadership, and HITS IT teams to support technology initiatives and ensure alignment with city standards.
- Lead and participate in technology modernization efforts, including cloud migrations, hardware upgrades, system integrations and PC Refresh initiatives.
- Develop and maintain documentation for systems, processes, and configurations.
- Mentor junior IT staff and participate in performance feedback and training plans.
- Coordinate with vendors, service providers, and public safety technology partners as needed.
- Participate in on-call rotation to support 24/7 public safety operations.
- Reports to the IT Manager – Infrastructure (Compute)
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature, and air conditioning. Significant time spent using computer displays, keyboard, and mouse.
Participation in emergency response events, disasters and departmental weather activations is required.
Requirements
EDUCATION
EXPERIENCE
At least six (6) years of technology experience supporting IT infrastructure including networks, security, and hardware.System-specific technical certifications will often be required.
System-specific technical certifications may be considered for substitution for 1 year of experience.
A Master’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field may be substituted for two years of the experience requirement.
LICENSE/CERTIFICATIONS PREFERED:
- CompTIA A+
- MCDST
Qualifications
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
**
Preference will be given to candidates with the following skillsets:
Experience supporting 24/7 operational environments or emergency response organizations.
Additional Information
SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test
SAFETY IMPACT POSITION– NO
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
PAY GRADE: 30 APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.
Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.
If you need special services or accommodations, call (832) 393-0450. (7-1-1).
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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