IT Customer Support Specialist III / 61012185

Full Job Description

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties:

• The IT Customer Support Specialist III resolves technical issues relating to computer hardware or software devices. Speaks with customers to diagnose technical issues, pulls reports with listed or escalated issues, or completes computer generated or assigned.

Serves as Regional Site Engineer for all DSS automated applications. Assignment include management of all aspects of the regional local area networks.

Arranges and oversees or performs equipment and software installation.

Provides training to users on network, personal computing, and local system functions, to include data backups, downloads, reports development.

• Works with lead technician for the region to analyze problems and resolve or document and forward to appropriate technical or project staff for resolution.

• Serves in a staff rotation to provide evening and weekend support for Agency staff working in program areas that have been approved and designated for 24/7 work cycles.

• Participates in evaluations of equipment and software packages and development of recommendations on technical solutions that meet the needs of users and the technical environment. Conducts post-installation studies and evaluations for the regions.

• Perform Red Cross shelter duty or other emergency shelter duty/services as directed.

Requirements

A High School Diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.

An Associate Degree or a Bachelor's Degree in a related field may be substituted for the required work experience.

Additional Information

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

The individual must be able to logically troubleshoot moderate computer problems. Install software and hardware. Physically be able to move computers and peripheral equipment.
Some overnight travel may be required. Must have a valid driver's license.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Information Technology / Greenville County