IT Customer Support Specialist III / 61012185
State of South Carolina
FreshPosted Feb 12
✓ Fresh Listing
Posted: February 6, 2026 (7 days ago)
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Customer Service Rep
State of South Carolina
University of South Carolina
Location
South Carolina, 29210
Salary
Not specified
Type
Full Time
More Other jobs →Closes
March 24, 2026More State jobs →
Job Description
Summary
This role involves helping students, parents, and university staff with billing questions, payments, and financial details in the Bursar's Office at the University of South Carolina.
The job includes answering inquiries, handling cash transactions, researching account information, and giving presentations at student orientations.
It's a good fit for someone with customer service experience who enjoys working with diverse groups in a busy higher education setting.
Key Requirements
- Experience assisting students, parents, and university personnel with account information
- Experience in high-volume call center customer service operations
- Knowledge of higher education student services
- Experience with cash handling and financial services operations
- Skilled in Ellucian Banner applications or ability to learn them
- Strong customer service skills in a higher education environment
- Ability to analyze information, communicate effectively, and work with diverse groups
Full Job Description
Department: DAF Bursar's Office
Advertised Salary Range:
Part/Full Time: Full Time
About UofSC
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Inclusive Excellence Statement
Advertised Job Summary
Position is responsible for offering quality service to internal and external customers of the Bursar’s Office by providing assistance regarding account details, payments, tax information, deadlines, course registration activity, and other customer needs as they arise; communicating with other areas of the Bursar’s Office, and other university departments and campuses, to provide guidance and accurate information to customers as needed; communicating with customers about outstanding charges/debt; researching receipt information; serving as an information resource for other university offices/departments/campuses as needed; advising and directing customers to appropriate university offices as needed, cashiering; and doing Orientation presentations.
Minimum Qualifications (Classified and Unclassified positions)
Preferred Qualifications
• Experience assisting students, parents and university personnel with account information.
• Experience in a high volume call center customer service operations.
• Experience in higher education student services, experience with cash handling and financial services operations.
Knowledge/Skills/Abilities
Skilled in or Ability to learn:
• Ellucian Banner applications.
• Customer service in higher education institution – working with students, parents, internal and external constituencies
• Analyzing information and translating.
• Ability to work with diverse groups of people and to maintain positive working relationships.
Job Close Date
03/23/2026
Special Instructions to Applicant
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email. We are only accepting applications submitted by March 23, 2026. The University of South Carolina offers a valuable benefits package including but not limited to:
• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities
Clickhttps://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsc.edu%2Fabout%2Foffices_and_divisions%2Fhuman_resources%2Fcareers%2Findex.php&data=05%7C01%7CKURTRS%40email.sc.edu%7Ceca45df616784275e15908dab2a706ac%7C4b2a4b19d135420e8bb2b1cd238998cc%7C0%7C0%7C638018727680845870%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=j6sQGvabHDZHDmRBFwMrq8P8QCuDmChuJ%2FH5%2F8hDRUw%3D&reserved=0 to learn more about why you should work at USC .
To apply, please visit: https://apptrkr.com/6908120
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, sex, gender, gender identity, transgender status, age, color, religion, national origin, disability, sexual orientation, genetics, protected veteran status, pregnancy, childbirth or related medical conditions.
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Requirements
Qualifications
• Experience assisting students, parents and university personnel with account information.
• Experience in a high volume call center customer service operations.
• Experience in higher education student services, experience with cash handling and financial services operations.
Knowledge/Skills/Abilities
Skilled in or Ability to learn:
• Ellucian Banner applications.
• Customer service in higher education institution – working with students, parents, internal and external constituencies
• Analyzing information and translating.
• Ability to work with diverse groups of people and to maintain positive working relationships.
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