IT Customer Support Specialist

Full Job Description

Who we are:

At the South Carolina Department of Revenue (SCDOR), we are funding a better state to live, work, and play.

Offering excellent benefits, hybrid work schedules, tuition assistance, and self-development opportunities, we are a trustworthy partner to our customers and an innovative workplace that supports work-life balance and empowers our employees to reach their highest potential.

Open the door to a career at the SCDOR and discover why 93% of our employees see how their work contributes to the SCDOR’s success—by collecting 95% of South Carolina’s general fund, our team serves with purpose and impacts the success of our community.

Learn more about why you should join our team at dor.sc.gov/careers.

We are looking for teammates who are:

• Self-motivated
• Critical thinkers
• Team oriented
• Customer centric

What you will do:

You will provide oversight and hands-on support for SCDOR’s technology assets and services, with a focus on security, inventory accountability, user support, and compliance with established standards and regulations.

Primary job duties include:

• Providing advanced inventory control and tracking of SCDOR technology assets, including computers, printers, scanners, monitors, peripherals, and related equipment
• Conducting biannual physical and virtual inventories of technology assets and assigning equipment to users within the inventory and ticketing systems
• Providing technical assistance and support for computer systems (hardware/software) via phone, walk-ins, and email, with a focus on safeguarding taxpayer data
• Documenting, tracking, and resolving Service Desk requests in the ticketing system and escalating issues when necessary
• Reviewing and approving technology-related bills, invoices, and transactions, including telecom services, and coordinating follow-up on discrepancies
• Creating, updating, and maintaining technical documentation and procedures, and recommending process improvements

Requirements

Either:

• A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems OR
• An associate’s degree in a related field OR
• A bachelor’s degree or higher in a related field

Additional Requirements:

• A valid driver’s license
• Ability to lift 20 lbs.

Relevant degrees include business related and IT related degrees.

Academic degrees must be from an accredited institution of higher learning.

Qualifications

• Experience in a Service Desk environment
• Knowledge and experience with Windows 10 and higher Operating Systems, Microsoft Office Suite, Active Directory, Outlook, PC hardware, printers, scanners, computer peripherals and mobile devices.
• Excellent communication skills

Additional Information

• EEO: The SCDOR is committed to providing equal employment opportunities to all and does not discriminate on the basis of age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
• Training: As an IT Customer Support Specialist, you will participate in an onboarding program to ensure you have the knowledge and skills to successfully perform the job.
• Hours: Work hours are 8:30 a.m. – 5:00 p.m., Monday – Friday (37.5 hours per week).
• Telework schedule: This position may be eligible to work remotely up to two days per week after one year of employment with SCDOR.

Ready to apply?

• Apply online and complete the application fully, including all current and previous work history and education.
• You may submit a resume, but it will not be considered as a substitute for completing the entire application.
• Candidates selected to move forward in the hiring process will be contacted to complete an aptitude or skills assessment and personality profile (using Criteria Corp) and may be contacted to complete a one-way virtual interview (using Spark Hire).
• Candidates selected for hire are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check, which includes fingerprinting.