Vital Records Customer Service Representative (Midlands) - 61005951
State of South Carolina
FreshPosted Jan 30
✓ Fresh Listing
Posted: February 5, 2026 (1 day ago)
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Vital Records Customer Service Representative (Beaufort County) - 61008629
State of South Carolina
SCDPH-PH Region-Low Country
Location
South Carolina, 29210
Salary
$37,200 - $39,000
per year
Type
Full Time
More Other jobs →Closes
February 16, 2026More State jobs →
Job Description
Summary
This job involves helping people in person with obtaining birth, death, and marriage certificates at a county office, checking applications, collecting fees, and handling updates to records like corrections or paternity acknowledgments.
It's a customer-facing role that requires attention to detail and following strict rules for security and accuracy.
A good fit would be someone with office experience, especially in handling money, who enjoys assisting the public and can stay organized in a busy environment.
Key Requirements
- High school diploma
- Three years of clerical experience
- Two years of cashiering or banking experience
- Ability to type at 40 WPM (on-site test required)
- Bachelor's degree may substitute for required experience
- Bilingual in Spanish and English (preferred)
- At least six years of clerical experience (preferred)
Full Job Description
Careers at DPH: Work that makes a difference!
Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity
Under supervision of the site supervisor, functions as a Customer Service Representative in assisting on-site customers for vital records services in the Division of Vital Records; performs related customer service activities including acceptability of information, entitlement of requested documents, receipt and accountability of fees, issuance of documents; initiation of amendments including affidavits of correction, paternity acknowledgments, legitimations, court orders and establishing delayed birth certificates.
Assist customers in the completion of applications for certified copies of vital events.
Following established policies, screens applications for necessary information and entitlement to documents; issues certified copies of vital records; advises when discrepancies are apparent on original documents, or no record is found.
Enters data from application into electronic vital records system. Follows established policies regarding security paper and collection and receipting of fees.
Reconciles any discrepancies to ensure strict accountability for audit purposes.
Following established policies initiate amendments by affidavits of correction, paternity acknowledgments, legitimations and court orders; initiates the establishment of delayed certificates.
Assists in a variety of assigned clerical and office maintenance duties including but not limited to filing, organizing, occasional cleaning, etc. Other duties as assigned.
Requirements
State Minimum Requirements:
A high school diploma and relevant program experience. A bachelor's degree may be substituted for the required program experience.
Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
Agency Additional Requirements:
A high school diploma and three (3) years of clerical experience. Must have two (2) years of cashiering or banking experience. Ability to type at a corrected rate of 40 WPM (on-site test required).
A high school diploma and three (3) years of clerical experience. Must have two (2) years of cashiering or banking experience. Ability to type at a corrected rate of 40 WPM (on-site test required).
Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.
Qualifications
Bilingual in Spanish and English. An associate or bachelor's degree. At least six (6) years of clerical experience.Additional Information
DRIVING RECORD: If this position requires the applicant to possess a valid driver’s license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.
STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.
REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.
IMMUNIZATION REQUIREMENTS: All new employees who are healthcare providers with job-specific exposure risk are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, varicella, and Hepatitis B prior to beginning employment.
EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.
The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:
- 15 days Annual (Vacation) Leave per year
- 15 days Sick Leave per year
- 13 Paid Holidays
- Paid Parental Leave
- Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
- S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
- Retirement benefit choices *
*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.
HYBRID WORK: The option to work partially remote or adjusted work hours may be available after (12) months of employment for approved positions.
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