INFORMATION TECHNOLOGY SPECIALIST (SYSANALYSIS)

Full Job Description

This position is part of the Defense Human Resources Activity. You may qualify at the GS-13, if you fulfill the following qualifications: A.

One year of specialized experience equivalent to the 12 grade level in the Federal service: Systems Architecture: Experience in designing, building, and maintaining highly available and scalable IT infrastructure, preferably in support of secure credentialing or identity management systems.

This includes developing and implementing system monitoring, performing incident response, and conducting root cause analysis.

Performance Management: Proven ability to define, track, and report on key performance indicators (KPIs) to measure system reliability and security.

Experience should include performance tuning and identifying and resolving system bottlenecks.

PKI and Cryptographic Systems: Experience working with Public Key Infrastructure (PKI) and Hardware Security Modules (HSM).

This includes hands-on management of digital certificates, key management, cryptographic protocols, and ensuring compliance with industry standards like FIPS 140-3.

Collaboration and Communication: A history of collaborating effectively with cross-functional technical teams to improve system-wide reliability and performance.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

In addition to meeting qualifications, your application package must reflect the applicable experience to meet the Individual Occupational Requirements for the 2210 series: A.

GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.\ AND B.

Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent).

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.

Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled. Major Duties:

As a INFORMATION TECHNOLOGY SPECIALIST (SYSANALYSIS) at the GS-2210-13 some of your typical work assignments may include: Provides technical expertise in designing, constructing, and maintaining highly available and scalable Windows-based server infrastructure for DoD ID Card issuance systems.

Manages the day-to-day operations of the ID Card issuance infrastructure, ensuring system stability, reliability, and adherence to Service Level Agreements (SLAs).

Implements system monitoring, performance tuning, and incident response, conducting root cause analysis to enhance stability and proactively address potential issues.

Performs ongoing maintenance and supports the operational readiness of the Central Issuance Facility (CIF) in Seaside, CA.

Acts as a designated key custodian for ID Card issuance systems, overseeing cryptographic key management and secure storage operations.

Serves as the primary technical liaison with the Token Engineering Working Group (TEWG) to coordinate operational status and system changes.

Manages the complete lifecycle of physical ID cards, including procurement, logistics, inventory control, and secure destruction.