Information Technology Specialist (INFOSEC/CUSTSPT)

Full Job Description

This position serves as a Information Technology Specialist (INFOSEC/CUSTSPT), located in the Department of Justice, Office of the Chief Information Officer, Service Delivery Staff in Washington, DC.

The incumbent is responsible for perform duties such as information security, end-user support, Asset Management, Service Level Agreement oversight, Contracting Officer Representative, and project management support for the Senior Leadership Offices and Senior Management Offices.

To qualify for the position of Information Technology Specialist (INFOSEC/CUSTSPT), at GS-2210-14, you must meet the basic qualification requirements listed below.

Basic Qualifications (2210 series): Attention to Detail - Is thorough when performing work and conscientious about attention to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND Specialized Experience: To qualify for the GS-14 grade level, your resume must demonstrate one (1) year of specialized experience equivalent to at least the GS-13 grade level in the Federal service, or comparable non-Federal experience.

Specialized experience is defined as experience performing the following duties: Leads and oversees technician teams that support computer hardware/software and peripherals; providing strategic support to senior executives to facilitate seamless operational efficiency and alignment of organizational objectives.

AND Leads customer support functions; providing technical IT guidance, interpretation, and implementation oversight of applicable information security policies, processes, and practices.

You MUST meet all qualification requirements by the 04/21/2026 of this announcement. Your resume must support your responses to the application questionnaire and the qualification requirements.

Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume. Major Duties:

The duties and responsibilities for an Information Technology Specialist (INFOSEC/CUSTSPT) GS-2210-14 generally include, but are not limited to, the following: Providing Team Lead support to dynamic and complex IT customer service to senior leadership and high level executives to achieve high-level organizational objectives.

Evaluating end-user requirement data and proposed customer service models sufficient to identify, evaluate and adapt new methods to enhance customer satisfaction.

Strategically planning and governing the planning and delivery of hardware and software services to high level executives.

Scheduling and directing staff meetings with other Senior Leaders to provide assistance, analyze problem areas, and to evaluate the effectiveness of customer service support.