Information Technology Program Manager

Full Job Description

As an Information Technology (IT) Program Manager, you'll work with a team of IT Specialists to provide technical customer support, assist in managing IT systems projects, & performing program/project analyses.

Location determined at selection. We are currently filling two vacancies, but additional vacancies may be filled as needed. Please note, the agency contact information has been updated.

For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time).

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-11 salary range starts at $75,788 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected.

To qualify, applicants applying for the GS-11 grade level must either: A.

Have IT-related experience demonstrating EACH of the four competencies (must be supported by the information contained in your resume and other application materials) AND one year of specialized experience equivalent to the GS-09 level in the Federal service as described below: INFORMATION TECHNOLOGY SPECIALIST COMPETENCY REQUIREMENTS: Attention to Detail- Is thorough when performing work and conscientious about attending to detail.

Customer Service- Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services, is committed to providing quality products and services.

Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations, listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving- Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND SPECIALIZED EXPERIENCE REQUIREMENTS: Specialized experience includes coordinating and providing technical support, contributing to system improvement initiatives, and aligning IT services with program goals.

Experience must also demonstrate the ability to apply analytical methods to assess program effectiveness and recommend process or system improvements. OR B. Possess a Ph.D.

or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. related to the position.

Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above Major Duties:

The IT Program Management and Governance Division is responsible for overseeing IT investments, development, improvements, and maintenance.

As an IT Program Manager, you will be responsible for: Providing customer support for use by higher level technical program managers to ensure effectiveness in making decisions and determining appropriate contract vehicles and IT product offerings and services.

Assisting in reviewing business systems and data requirements, assess policy needs, providing input on recommendations for the development of related policies to govern IT activities throughout the portfolio.

Managing multiple IT systems projects to improve efficiencies, achieve desired quality, mitigate risks, and creatively leverage existing resources to achieve desired business goals.

Performing needs analysis to define opportunities for new/improved business process solutions and consults with senior IT personnel and/or management to identify specific requirements.

Conducting feasibility studies and developing business cases for application of IT solutions and developing cost estimates for new/modified systems.

Analyzing data about customers, competitors, industry, technological advances, government regulations, and economic trends and to make recommendations.

Comparing, contrasting, and evaluating internal and external sources of information to stay up to date on new and emerging technology and its business implications.