Economic Service Worker Trainee-OSA-Management Information Services-Kanawha Co.
State of West Virginia
OlderPosted Mar 12
✓ Fresh Listing
Posted: March 30, 2026 (0 days ago)
This job was posted recently. Fresh listings typically have less competition.
Information Technology Client Analyst 1 - Administration - Office of Technology - Kanawha Co.
State of West Virginia
Administration - Office of Technology
Location
West Virginia, 25305
Salary
$45,657 - $80,045
per year
Type
Full-Time
More IT & Technology jobs →Closes
April 9, 2026
Job Description
Summary
This job involves traveling to state agencies in West Virginia to set up, fix, and maintain computers and software, while providing strong customer support and documenting all work in a tracking system.
It's a hands-on role that includes helping with office moves, large-scale upgrades, and occasional on-call duties.
A good fit would be someone with basic IT experience who enjoys troubleshooting tech issues, is reliable for travel, and prioritizes helping people.
Key Requirements
- Bachelor's degree in computer science, information technology, or related field, OR high school diploma plus two approved IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco, or Help Desk Institute)
- Two years of paid experience installing, supporting, and troubleshooting computer hardware, software, and network connectivity
- Valid driver's license and dependable transportation for travel to state agencies
- Ability to lift up to 50 pounds and maintain accurate mileage records
- Strong customer service skills and regular attendance
- Willingness to participate in rotating on-call schedule and assist with service desk calls
Full Job Description
*** This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system ***
Job Posting: IS2600021 PSA
Alternate Posting: IS2600022 PSA
Position Title: ITCA 1
Position Number: 0231P0236
Vacancies: 1
County/Counties Vacancy Covers: Kanawha
Work Location: Kanawha County, WV
We welcome you to join our WV Office of Technology team where we value work/life balance. We offer a great benefits package that includes paid holidays, insurance and flexible benefits, and ample annual and sick leave accrual. Various training opportunities are provided for our employees.
The location of this position will be in the following county: Kanawha.
Requirements for this position include but are not limited to:
A valid driver’s license and dependable transportation are required.
Travel to various State Agencies to perform work.
Maintain accurate mileage records.
You must be able to lift up to 50 pounds.
Providing excellent customer service is a priority.
Regular attendance is an essential part of this position.
Job Duties: Under general supervision, you will:
Image, install, and troubleshoot computer systems for various State Agencies which may include Department of Corrections Facilities and/or State Hospitals.
Use an ITSM (IT Service Management) tool to accept assignment of incidents and tasks and update the ITSM daily, recording all work performed and resolving incidents or tasks, when completed.
Assist in agency moves.
Participate in large agency - wide computer, peripheral, and software upgrades.
Actively participate in Google Chat Spaces for Client Services Field Staff and your assigned region.
Assist the service desk answering calls on a rotating schedule.
** Placed on a rotating call out schedule ** (Kanawha County Only).
Performs other duties as assigned.
Desired Qualifications:
Training: Bachelor's degree from a regionally accredited four-year college or university in computer science, computer information systems, information technology, computer engineering, electronics, network engineering or closely related field, OR, graduation from a standard high school or the equivalent, plus two WV Office of Technology approved information technology certifications.
Experience: Two years of full-time or equivalent part-time paid experience installing, supporting and troubleshooting computer hardware, software and/or network connectivity.NOTE: Acceptable information technology certifications include CompTIA's A+ or Network + Microsoft Certification, any Cisco certification or any Help Desk Institute Certification.
* As a condition of employment, an inquiry into job-related information will be completed which may include, but not limited to, criminal records, abuse registry records, driving records, employment history, and education and training.
Failing to cooperate with this process, providing false or incomplete information, and/or discovery of disqualifying information may result in denial of or dismissal from employment or denial of transfer irrespective of when discovered.
Click The APPLY Link To Apply Online.
INSTRUCTIONS TO APPLICANT:
You must submit an application for each position of interest.
Your complete work history is used to qualify you for positions. Please be as detailed as possible and list all of your past employment in the Work Experience section of your application or you may attach it to your application with a resume.
If you have not previously submitted a copy of your official transcript or diploma, or licensure or training earned, you may attach it to your application or email it to applicantservices@wv.gov
If you have already submitted copies of these documents with other applications, please do not resubmit. You may contact Staffing & Recruitment at 304-414-1852 if you have any questions.
If you would like to be notified of jobs of this nature or in other categories, please complete our Job Interest Card
Qualifications
***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***
Additional Information
* Internal applications should be emailed to OTASO@wv.gov Please include the posting number on your application.
Check your resume before applying to catch common mistakes