Economic Service Worker - Human Services - BFA - Region 1 -Doddridge Co.
State of West Virginia
FreshPosted Mar 13
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Posted: March 12, 2026 (1 day ago)
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Economic Service Worker Trainee-OSA-Management Information Services-Kanawha Co.
State of West Virginia
OSA - MANAGEMENT INFORMATION SERVICES
Location
West Virginia, 25305
Salary
$30,273 - $51,585
per year
Type
Full-Time
More Other jobs →Closes
March 28, 2026
Job Description
Summary
This entry-level trainee position involves learning to help people apply for financial aid programs by interviewing them over the phone or by mail, checking their information to see if they qualify, and managing their cases.
You'll also connect clients to other support services and handle updates or errors in their assistance.
It's a good fit for someone with customer service experience who wants to start a career in social services and enjoys helping others with practical needs.
Key Requirements
- High school diploma or equivalent
- Two years of full-time paid experience in direct client services, such as interviewing or evaluating data against standards
- OR two years of customer service, telemarketing, retail, or clerical experience
- Substitution: College coursework (30 credit hours = 1 year of experience)
- Ability to conduct personal interviews and verify financial/social information
- Valid driver's license may be required
- One-year probationary period
Full Job Description
Under close supervision, the Economic Service Worker Trainee performs in a training capacity learning the process of taking applications, determining eligibility for and managing a caseload for a variety of economic assistance programs for the Office of Constituent Services Customer Service Reporting Center.
This individual must learn to conduct personal interviews with clients, evaluating and verifying personal, financial and social information, and determining eligibility for services.
Responsible for maintaining a client caseload and referring clients to other social service and community service agencies when appropriate.
Customer transactions are completed by phone / mail, as well as completing all changes reported. May obtain repayment from clients who have been issued economic assistance erroneously.
Performs other duties as assigned.
***Alternate posting CON260303 PSA***
Click The APPLY Link To Apply Online.
Qualifications
Training: High school diploma or the equivalent.Experience: Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines OR two (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.
Substitution: Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.
Special Requirement: A valid driver's license may be required
Additional Information
Probationary period 1 year per SPB 2778-A
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