Information Technology Generalist Administrator 2

Full Job Description

Are you looking for a challenging enterprise virtualization position that will test your knowledge and push your abilities? If so, consider joining the Enterprise Technology Services Office within the Compute and Cloud Services Division as an Information Technology Generalist Administrator 2. In this role you will guide server operations, resolve issues, and ensure reliable IT services while communicating key updates, escalating critical concerns, and driving process improvements to enhance efficiency and performance. Make your career goals a reality with us!

Requirements

This advanced and highly technical position is located within the Enterprise Data Center (EDC) of the Office of Administration, Office for Information Technology, responsible for providing leadership and supervision for the Enterprise VMware server infrastructure operations team.

As an Information Technology Generalist Administrator 2, you will be tasked with the day-to-day management of virtual server infrastructure across the EDC and multiple offsite locations, supporting a wide range of services for Commonwealth agencies.

Work involves the design, deployment, configuration, monitoring, maintenance, repair, and decommissioning of virtual server hardware, virtual hosts, automation services, and related infrastructure.

As an essential part of the ETSO Compute and Cloud Services Division, you will also oversee system administration for all virtual infrastructure servers within the EDC’s Managed Services offerings.

Additional responsibilities include:

• Meeting weekly with team members to review work plans, projects, tickets, and open change requests to ensure deliverables’ dates are being met
• Working closely with staff to develop mitigation plans when tasks are past due
• Managing all aspects of assigned projects which include work breakdown schedules, deliverables, and time management
• Providing 24x7 support for the virtual server infrastructure and developing team on-call schedules
• Serving the second-level escalation point for critical production incidents
• Evaluating server configurations and performance statistics to ensure maximum operating efficiency

Take your career up a notch with the Enterprise Technology Services Office, Compute and Cloud Services Division!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with a 60-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1; or
• Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
• Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate’s degree in any information technology field; or
• Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• This particular position also requires possession of three or more years of full-time professional experience working with VMware vCenter.
• This particular position also requires possession of three or more years of full-time professional experience working with VMware Live Recovery.
• This particular position also requires possession of three or more years of full-time professional experience working with Device 42.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only.

Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.