Hotel Desk Clerk NF-01
United States Army Installation Management Command
FreshPosted Apr 14
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Posted: April 13, 2026 (2 days ago)
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Hotel Customer Service Agent NF-02
United States Army Installation Management Command
Department of the Army
Location
Location not specified
Salary
$16.49 - $16.50
per hour
Type
Full-Time
More Other jobs →Closes
May 13, 2026
Job Description
Summary
This job is for a customer service agent at an Army lodging facility in Italy, where you'll handle front desk tasks like check-ins, reservations, guest complaints, and emergency support to ensure a smooth stay for military personnel and visitors.
It's ideal for someone with hospitality experience who enjoys interacting with people, solving problems independently, and keeping things organized in a busy environment.
No advanced degrees are needed, but strong communication and basic computer skills are key.
Key Requirements
- Demonstrated ability to work independently in front office operations, including desk clerk duties like reservations and telephone services
- Clear verbal and written communication in English
- Basic mathematical skills for handling reports, accurate counting, and providing change
- Proficiency with office automated equipment and software such as Microsoft Outlook, SharePoint, Word, PowerPoint, and Excel
- Experience resolving guest complaints and maintaining logs and reports
- Ability to maintain cleanliness in lobby and common areas
- Capability to assist in medical and fire emergencies as primary contact
Full Job Description
This position is located at USAG Italy - MWR, Casa Toscana Army Lodging, Livorno, Italy. Incentives and Bonuses Incentives will not be paid. This position will have an initial cut-off of 23-Apr-2026.
Applications prior to that date will be given first consideration. Additional referral lists may be issued every 10 days or as vacancies are needed. Resumes must be two pages (or less).
Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following: Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties associated with front office operations as a desk clerk (duties may include telephone services, reservations, accountability reports, etc.).
Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
Ability to use office automated equipment in the performance of the required duties.
Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.
Claimed experience must be verifiable through your resume. Assumptions will not be made. Major Duties:
- Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes
- Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
- Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.
- Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
- Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.
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