Hotel Night Auditor NF- 02
United States Army Installation Management Command
FreshPosted Apr 8
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Posted: April 9, 2026 (0 days ago)
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Hotel Customer Service Agent, NF-02
United States Army Installation Management Command
Department of the Army
Location
Honolulu, Hawaii
Salary
$27.27 - $27.27
per hour
Type
Full-Time
More Other jobs →Closes
April 21, 2026
Job Description
Summary
This job is for a front desk agent at a large military hotel in Hawaii, where you'll handle guest check-ins, answer questions about local attractions and services, manage payments and reservations, and assist with minor issues to ensure a smooth stay.
It's ideal for someone with hospitality experience who enjoys interacting with people, stays calm under pressure, and can work independently.
The role involves a mix of customer service, basic admin tasks, and light problem-solving in a busy environment.
Key Requirements
- Progressively responsible work experience in the hospitality industry with minimal supervision
- Strong customer service skills, including tact, diplomacy, and clear communication
- Ability to handle front desk operations like reservations, billing, and information provision
- Experience operating office equipment, such as cash drawers and handling payments
- Skills in resolving minor guest conflicts and providing emergency communication assistance
- Valid photo ID, Social Security Card, and up to 2-page resume with references for application
Full Job Description
Hale Koa Hotel Job Fair - Open to the Public Address: 2055 Kalia Rd., Honolulu, HI 96815 Location: DeRussy Hall Date: Tuesday, April 21, 2026 Time: 9:00 AM - 2:00PM **See qualifications for more information.
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position.
A qualified candidate must possess the following: Progressively responsible work experience in the hospitality industry that demonstrates the ability to perform the duties as stated above with minimal supervision.
Must possess good customer service skills in order to exercise the tact and diplomacy when interacting with people, and be able to communicate in a clear, concise, and grammatically correct manner.
The Hale Koa Hotel will be having an in-person Job Fair on Tuesday, 21 April 2026, from 9:00 AM to 2:00 PM.
Applicants will submit their applications and resumes which will be immediately reviewed and, if qualified, given to management for an on-the-spot interview.
Selected applicants will start the pre-employment process, to include fingerprinting, following the interview.
Applicants should bring the following: Resume - must be two pages (or less) 2-3 Professional References with Contact Information Valid Photo ID and Social Security Card Applicable professional certificates and/or transcripts.
Major Duties:
Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms.
Performs duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area.
Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities.
Interacts with guests on a continual basis by answering and/or resolving billing questions and other concerns. Sells tickets to shows.
Provides guest assistance such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay.
Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution.
Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments.
Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations.
Provides communication assistance in medical and fire emergencies.
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