Supervisory Public Safety Dispatcher

Full Job Description

About the Position: Serves as a Supervisory Public Safety Dispatcher that works under the direct supervision of the Emergency Communications Center Manager.

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job.

You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected.

See Proof of Eligibility for an extensive list of document requirements for all employment authorities.

30 Percent or More Disabled Veterans Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30% Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Appropriated Fund Instrumentality (NAFI) Non-Department of Defense (DoD) Transfer Office of Personnel Management (OPM) Interchange Agreement Eligible People with Disabilities, Schedule A Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Reinstatement Veterans Employment Opportunity Act (VEOA) of 1998 Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes: (1) Coordinating the dispatch of emergency response personnel/equipment such as police, fire, and medical units to incidents reported via 911 or other emergency lines; (2) Utilizing specialized dispatching software and/or communication systems to manage emergency responses; AND (3) Identifying the nature of calls in order to prioritize emergencies and non-emergencies.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).

Some federal jobs allow you to substitute your education for the required experience in order to qualify.

For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

You will be evaluated on the basis of your level of competency in the following areas: Ability to Lead or Supervise Customer Service (Clerical/Technical) Decision Making Manages and Organizes Information Technical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-07).

Major Duties:

• Makes recommendations for equipment maintenance and upgrades, supplies, and orders needed forms and equipment.
• Ensures emergency medical dispatching assistance is provided to callers with medical emergencies using the emergency medical dispatch systems of Fort Belvoir and the municipalities in the local region.
• Maintains required dispatch certifications and passwords required of dispatch personnel.
• Orients new employees to the Directorate of Emergency Services and division policies.