Equal Opportunity Assistant

Full Job Description

Are you detail-oriented and passionate about inclusion and accessibility? Apply for this Equal Opportunity Assistant position with the Department of Labor & Industry, Office of Equal Opportunity.

With our team, you will take on administrative and technical responsibilities supporting our office’s mission to ensure that all L&I customer service activities, benefit programs, and hiring processes provide effective, inclusive communication and equal opportunity access for all.

Make a tangible, positive difference in the world with us!

Requirements

In this position, you will serve as the primary contact for individuals who reach out to our office for assistance.

This involves providing information and assistance to these individuals about Equal Opportunity (EO) requirements, contracting opportunities, and discrimination complaint procedures, as well as referring matters to specialists or the director as details and issues may require.

Responsibilities include reviewing complaint submissions, maintaining a complaint log, assisting specialists during the investigation process, and helping to monitor and implement the Department’s EO programs.

Our team will also rely on you to take on general administrative duties such as preparing letters and reports and maintaining the office's internal and external websites.

This includes answering phone calls, coordinating and scheduling meetings, ensuring office bills are paid on time and accurately, and other functions that ensure our office can operate efficiently and effectively.

You will also have the chance to analyze operational procedures and prepare recommendations to improve productivity, suggest automation, or other positive changes.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.