Equal Employment Specialist

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As an Equal Employment Specialist, you will promote equal employment opportunity (EEO) in the workplace by guiding employees and management through the EEO programs and by overseeing the proper, confidential, and lawful handling of issues in compliance with federal EEO laws and Agency policies.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/11/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/11/2026.

GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Managing an inventory of sensitive cases from intake to resolution.

Analyzing data and preparing clear and accurate recommendations for case outcomes. Interpreting laws, regulations, and policies and accurately applying these authorities to individual case scenarios.

Maintaining thorough documentation of intake, analysis and outcome of cases.

OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M.

if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.

GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Performing fact-finding to uncover relevant facts of a case involving workplace-related issues.

Conducting unbiased interviews to gather information on workplace-related topics. Analyzing and assessing the credibility of information collected from interviews and other sources.

Developing a rapport with stakeholders to gather information and facilitate resolution to sensitive workplace matters.

Writing well-supported, professional summaries or reports to recommend resolution of workplace-related cases.

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Providing expert guidance on workplace-related programs or projects that involve interpretation and application of technical and complex legal and policy issues.

Negotiating and implementing resolution of disputes between multiple stakeholders. Conducting briefings or training as a technical expert on a workplace-related topic.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/11/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within the Office of Civil Rights and Equal Employment Opportunity and are assigned based on the need of the agency.
• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Performs comprehensive analysis, fact-finding, or investigative techniques to identify and resolve complex and sensitive EEO complaints and/or accommodation requests in compliance with applicable laws, regulations, and policies.
• Manages a case inventory of EEO complaint counseling and/or accommodation requests and coordinates all actions to meet required timelines, confidentiality standards, and federal reporting requirements.
• Reviews investigative reports and develops other reports and supporting documentation to ensure pertinent issues are addressed and findings are well supported and comprehensive enough for Agency decisions.
• Facilitates discussions to resolve complex and sensitive EEO issues. Serves as a recognized technical advisor to managers, employees, and other impacted parties.
• Promotes EEO program awareness and risk mitigation throughout the Agency by communicating, educating, and advising employees and managers on program requirements, changes and initiatives.