Deputy Director - PSC

Full Job Description

The purpose and mission of the Metropolitan Emergency Services is responsible for providing answering and dispatching of emergency teams to the metropolitan areas of the City and County of Indianapolis. The agency is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the constituents of Indianapolis and Marion County.

Job Summary

This position is responsible for coordinating efforts with all city and county public safety entities to develop effective public safety technology strategies, transform those strategies into initiatives, develop executable plans, and direct initiatives with the goals of on-time, on-target, and on-budget implementation. Incumbent will manage the day-to-day operations of public safety systems including Computer-Aided Dispatch (CAD), Public Safety Radio, Records Management Systems (RMS), Analytics Systems and access, reporting, integration, and credentialing of platforms and devices. Incumbent will assist in the development of policies relating to facilities, equipment, and monitoring overall division operations and preparing reports for public safety personnel, government personnel, and the media. Incumbent in this position has supervisory and budgetary leeway in emergency and disaster situations and therefore requires a record of sound judgment. This position works independently with minimal supervision. Incumbent in this position develops consensus and establishes work processes across functional areas. There will be instances where policies, procedures, rules, and regulations do not exist for situations that may be encountered. Incumbent is this position is on call 24-hours a day. Incumbent acts in the place of the Chief of the Division in the absence of the Chief. Position reports to the Director, PSC.

Requirements

• Leads and directs day-to-day operations of 24/7 public safety systems including Computer-Aided Dispatch (CAD), Public Safety Radio, Records Management Systems (RMS), and access, reporting, integration, and credentialing platforms and devices for police, fire, and EMS
• Responsible for the development and overall directions for direct reports
• Oversees and leads timely updates of public safety systems including CAD, Radio, RMS, etc. to ensure optimal supportability
• Responsible for the strategic planning of IT efforts to deliver solution prioritization and aligned grant seeking
• Sponsors, leads, and directs multiple IT-related projects simultaneously
• Supervises reporting and analytical functions of public safety systems to provide automated periodic and ad-hoc reporting functionality for reporting requirements of NIBRs, NIFRs, and UCR etc.
• Supervises access and configuration management functions enabling the right information to get to the right stakeholders on the right platform in the timeframe specified
• Oversees all emerging technologies and transitioning function to include strategic planning, alignment, solution design, grant seeking, and solution acquisition
• Responds to emergency incidents as needed following a NIMS-directed approach
• Must maintain confidentiality at all times
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

Minimum Job Requirements and Qualifications

Bachelor’s Degree in Public Health, Social Research, Public Policy, Criminal Justice, or a related field. With six (6) years of knowledge in the Marion County’s criminal justice system and knowledge and experience in research and data analysis. Excellent written and verbal communication skills, Interpersonal communications, tact, and diplomatic acumen to effectively represent the City of Indianapolis. Ability to work independently and to foresee, identify, design, and recommend solutions to needs, issues, or problems in the position's areas of responsibility. Must be able to manage multiple tasks and set priorities. Knowledge of methods for collection, analysis, and organization of data. Must demonstrate research, analytical, and critical thinking skills, including sound judgment and decision-making to correctly identify real and potential problems. Must advise management as required and propose effective strategic resolutions. Proven skills in project management including meeting deadlines and completing tasks on time. Knowledge of computer and software technology. Ability to organize, coordinate, supervise, and direct others. Must be customer service focused and driven with the ability to problem solve, negotiate, prioritize, and organize. Must be able to communicate effectively both in writing and orally. Knowledge of Visual Studio, SQL Server Data Tools, and Windows SDK, SharePoint administration and management, Oracle CRM, GIS Development and ESRI products. Must understand how to implement cloud computing, MS SQL Server Database Administration, Mobile Development Tools (iOS and Android), backup administration, Disaster Recovery Planning, Project Planning, Privacy and Security Administration. Must be able to collaborate with a diverse customer base with excellent customer service skills.

Preferred Job Requirements and Qualifications

Master’s Degree in Public Health, Social Research, Public Policy, Criminal Justice, or a related field. With three (3) years of knowledge in the Marion County’s criminal justice system and knowledge and experience in research and data analysis. Excellent written and verbal communication skills, Interpersonal communications, tact, and diplomatic acumen to effectively represent the City of Indianapolis. Ability to work independently and to foresee, identify, design, and recommend solutions to needs, issues, or problems in the position's areas of responsibility. Must be able to manage multiple tasks and set priorities. Knowledge of methods for collection, analysis, and organization of data. Must demonstrate research, analytical, and critical thinking skills, including sound judgment and decision-making to correctly identify real and potential problems. Must advise management as required and propose effective strategic resolutions. Proven skills in project management including meeting deadlines and completing tasks on time. Knowledge of computer and software technology. Ability to organize, coordinate, supervise, and direct others. Must be customer service focused and driven with the ability to problem solve, negotiate, prioritize, and organize. Must be able to communicate effectively both in writing and orally. Knowledge of Visual Studio, SQL Server Data Tools, and Windows SDK, SharePoint administration and management, Oracle CRM, GIS Development and ESRI products. Must understand how to implement cloud computing, MS SQL Server Database Administration, Mobile Development Tools (iOS and
Deputy Director PSC
Android), backup administration, Disaster Recovery Planning, Project Planning, Privacy and Security Administration.
Must be able to collaborate with a diverse customer base with excellent customer service skills.

Additional Information

Working Conditions
Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.

Physical Conditions

1. Sitting at a desk the majority of the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.