Summary

This job involves managing secure access tools like SecurID tokens and VPN clients for the Michigan State Police, ensuring proper issuance to staff, partners, and contractors while monitoring bills and handling related payments.

It also includes providing help desk support for criminal justice networks and maintaining user profiles in systems.

A good fit would be someone detail-oriented with experience in administrative support or IT help desk roles, comfortable working independently in a security-focused environment.

Key Requirements

High school diploma or equivalent education
Two years of supervisory experience in administrative support activities equivalent to a 9-level in state service
OR two years of experience performing administrative support activities equivalent to a 9-level in state service
OR three years of experience as a technician or paraprofessional, including one year equivalent to a 10-level in state service
Ability to perform duties in a bias-free manner
Experience with help desk support and user profile management

Full Job Description

Find your new career path. Join the MSP.

This position serves as the sole resource for the Michigan State Police (MSP) responsible for procuring and issuing all SecurID tokens and Virtual Private Network (VPN) clients to MSP members, partner agencies, and contractors. SecurID tokens and associated VPNs are utilized to provide advanced authentication and secure access to sensitive and restricted MSP applications and network. The position initiates requests for the creation of new VPNs as needed. The position is also responsible for monitoring the Department of Technology, Management and Budget (DTMB) Telecom bills to ensure the MSP is billed correctly for SecurID tokens, initiating requests as well as follow up to ensure changes were made correctly. Currently, the position manages over 4,500 SecurID tokens issued to individuals as well as 49 separate VPN clients. This position is also responsible for maintaining the Michigan Cashiering and Receivable System (MiCaRS) for the MSP as it relates to fees for connectivity to state systems as well as billing agencies and responding to agency inquiries regarding their bills. This position is the only full-time staff member assigned to the above duties for the MSP. Additionally, this position provides second level help desk support for the Michigan Criminal Justice Information Network (MiCJIN) DTMB staffed help desk as well as primary help desk assistance. The position also is responsible for maintaining agency and user profiles in the Admin Tool/e-Directory. This position must perform functions in a bias free manner.

POSITION DESCRIPTION

The Michigan State Police is committed to fostering a diverse, inclusive workplace that accepts, respects, and values the unique contributions of everyone. We are actively looking for individuals who share our commitment to equity and inclusion, and who reflect the communities we serve. Our members are expected to perform their tasks and duties in a bias-free manner, ensuring all persons are treated with dignity, fairness, and respect. Join us as we help build a Michigan where everyone feels safe and secure.

The Michigan State Police (MSP) is a full-service policing agency with statewide jurisdiction, providing over 60 different services either directly to Michigan residents or in support of other law enforcement agencies. The MSP personnel most visible to the public are the uniform troopers whose primary responsibilities include traffic enforcement, crime prevention and investigation, and community engagement and service.

Blue and gold MSP benefits info graphic summarizing insurance, paid leave, and other benefits contained in the text below, with representative icons.

Requirements

Education

Education typically acquired through completion of high school.

Experience

Two years of experience as a supervisor of administrative support activities equivalent to the 9-level in state service.

Two years of experience performing administrative support activities equivalent to the 9-level in state service.

Three years of experience as a technician or paraprofessional, including one year of experience equivalent to the experienced level in state service.

Qualifications

Departmental Technician 10

Possession of a Bachelor’s degree and one year of professional experience may be substituted for the experience requirement.

Additional Information

This position requires passing a pre-employment screening, including passing a drug screen, criminal history background check, and a fingerprint check by the Michigan State Police.Please attach a cover letter/memo addressed to Ms.

Tara Smith, resume, and official college transcripts (if applicable)to your application.

Unofficial transcripts will not be accepted.Please note: Applicants will be screened out for failure to attach the required resume, cover letter/memo, and (if applicable) official transcripts to their application.

View the entire job specification at: https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/D/DepartmentalTechnician.pdf

The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.