General Office Assistant 5-E7 (Traverse City Customer Service Center)
State of Michigan
FreshPosted Feb 3
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Posted: February 5, 2026 (1 day ago)
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Customer Service Specialist 2
City of Detroit
Water Department
Location
Detroit, Michigan, 48226
Salary
$42,200 - $59,000
per year
Type
Full Time
More Other jobs →Closes
February 8, 2026
Job Description
Summary
This job involves helping customers with questions about water and sewer bills, fixing account problems, processing payments, and keeping records accurate and secure for the City of Detroit's Water Department.
It builds on basic customer service by including more advanced tasks like analyzing data and training others.
A good fit would be someone patient, detail-oriented, and comfortable using computers to solve everyday issues independently or in a team.
Key Requirements
- Knowledge of customer service principles and best practices
- Proficiency in basic accounting, cash handling, and mathematical analysis
- Understanding of DWSD billing, collections, and confidentiality policies
- Strong computer skills and ability to develop proficiency in department-specific software
- Effective communication and business writing skills for interacting with customers via multiple channels
- Ability to work independently or in a team with minimal supervision, including providing on-the-job training
- Regular attendance and adherence to verbal/written instructions for accurate record-keeping and account adjustments
Full Job Description
Applicants for open positions at the Detroit Water and Sewerage Department must be authorized to work for ANY employer in the U.S. The Detroit Water and Sewerage Department is unable to sponsor or take over sponsorship of an employment Visa at this time.
SUMMARY:
Customer Service Specialist 2 requires knowledge of customer service principles, basic accounting, DWSD billing, and confidentiality policies, along with strong computer skills, mathematical analysis, and effective communication.
Key responsibilities include handling customer inquiries, resolving account issues, processing cashiering transactions, and ensuring accurate billing and documentation.
The role also involves making account adjustments, facilitating service changes, and maintaining accurate records while following security protocols to protect sensitive data.
Additionally, the representative will collaborate with the team and follow established procedures to ensure quality service and compliance.
ESSENTIALJOBFUNCTIONS:Customer Service Specialist 2 includes all the functions of Customer Service Specialist 1 and is also responsible for providing excellent customer service by addressing customer inquiries related to services and billing through various communication channels.
Key tasks include researching account information, verifying documentation, and making account adjustments to ensure transaction accuracy.
The role also involves maintaining detailed records and following confidentiality and security procedures to protect sensitive data.
Additionally, the representative will analyze account data, perform corrections, and assist with setting up and terminating water service accounts.
RELATEDJOBFUNCTIONS:Customer Service Specialist 2 may handle cashiering duties, support team activities, and ensure professional and accurate customer interactions.
The role involves working with other departments to enhance processes. The representative will work independently and consistently deliver high-quality customer service.
The representative will also collaborate with team members and provide on-the-job training.
Requirements
REQUIREDKNOWLEDGE ANDABILITIES KNOWLEDGE OF:- Customer service principles and best practices
- Cashhandling and Basic accounting principles
- Confidentiality policies and procedures
- Mathematical and statistical analysis
- Proficient in fundamental computer skills
- Effective Business Writing and communication skills
- DWSD Billing,collectionsandcustomerservicebest practices
ABILITY TO:
- Work effectively in a team-based, flexible workforce with minimal supervision
- Perform cashiering operations, handle all payment types accurately, and follow cash-handling procedures
- Maintain regular and reliable attendance
- Interact and articulate professionally with customers through multiple channels
- Understand and follow verbal and written instructions
- Establish and maintain effective working relationships with others
- Communicate frequently with team members and other units across the Department about processes,
- Develop proficiency in unit specific operations and software
- Direct team activities or to work as a team member
- Provide on the job training
- Answer and resolve routine customer requests and complaints for service and billing
- Research departmental records for information related to account status inquiries and billing issues
- Comprehendbillingandcustomerpaymentpolicies,proceduresandinformation systems
- Referinvestigationstoappropriateunitsfor action
- Completemandatorytraining requirements
- Followsecurityandsafetypoliciesandproceduresincarryingoutwork duties
- Verify accuracy of account documents
- Performworkrelateddutiesas assigned
- Thoroughly review and verify the accuracy of documentation to confirm property ownership and personal identity
- Facilitate establishment and termination of water service accounts
- Maintainchronologicalrecordsofeventsandaccount activities per standard operating procedures
- Performaccountanalysis and investigation to completetransfers,correctionsand account adjustments
- Understand the importance of personally identifiable information (PII) and ensure the secure handling and safeguarding of sensitive customer data
Qualifications
REQUIREDEDUCATIONANDEXPERIENCE(position requirements at entry)
- Associate’s degree orequivalent coursework, withspecializationinPublic Administration, Business Administration, Management, Accounting, Human Resources, Finance or a related field preferred.
OR
- High School Diploma or GED and two (2) years of high volume customer service and/or call center experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
This position may require sitting and standing for prolonged periods of time, light to moderate lifting, reaching, pulling, and carrying.
Manual dexterity and audiovisual/linguistic acuity required.Environmental Working Requirements:Work may be physically performed in, but not limited to, an office environment, in the field, in public settings or from the employee’s home office, with exposure to computer screens and noise.
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