Senior Customer Service Clerk - Youth or Adult

Full Job Description

Applications Accepted From: All Persons Interested

PN#38070
Division: Customer Experience
Section: Various
Workdays & Hours: Monday - Sunday, 8:00 am - 8:15 pm (varies)
*Subject To Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds

The Senior Customer Service Clerk – Youth will:

• Provide customer service at public service desks and by phone.
• Provide programming in the library for all ages including story time, crafts, STEM kits, and after school programs.
• Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.
• Work with and provide outreach to community groups including schools to share library resources with youth and their caregivers through outreach and programming.
• Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues. Assist with shelving and collection maintenance.
• Evening and weekend (Saturday and Sunday) shift work is required. 8:00 am - 8:15 pm / Rotating Shift
• Perform other duties as assigned.

The Senior Customer Service Clerk – Adult Services will:

• Provide customer service at public service desks and by phone.
• Provide programming in the library for all ages including Living English Lessons, citizenship classes, book clubs, computer classes, programs for seniors, workforce development, and after school activities.
• Provide technology assistance to library customers and staff including e-mail, answering Microsoft product questions, and navigating the Internet.
• Assist with collaborative efforts within the local community by participating in outreach and programming events.
• Assist with shelving and collection maintenance.

HPL serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries. For a listing of our locations, please visit www.houstonlibrary.org/hpl-locations

Applicants are encouraged to submit a Cover Letter and Resume when applying.

About Us:

The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information.

We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society.

From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life.

We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.

Working Conditions
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing

Requirements

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
One (1) year of clerical/customer service experience is required.

LICENSE REQUIREMENTS
None

Qualifications

• Proficient computer skills and working knowledge of Microsoft Office
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Strong interpersonal skills and the ability to collaborate with others.
• Experience working with children and families.

Additional Information